Tuesday , October 4 2022

Work at Amazon – Senior Internal Communications Manager

Website Amazon

Job Description:

This role supports CS EU leadership and is an advocate for the employee experience. The Senior Internal Communications Manager must be adept at identifying issues or programs that could have a negative impact on the employee experience and/or reputation of Amazon, along with the ability to counsel and support leadership on an appropriate course of action. This role is specifically responsible for creating both proactive employee engagement and reactive communications plans and providing issues-management support for initiatives impacting employees. The leader will provide expert strategic advice and write for a diverse audience, especially in narrow time frames is critical in this role.

Job Responsibilities:

  • Provide issues management and crisis communications support.
  • Develop communication strategy and plans for major change initiatives and campaigns for internal communications.
  • Train leadership teams on written, verbal, and visual communication strategies.
  • Partner with, and provide strategic counsel to the EU operational leaders, particularly regarding decisions with potential impact on the business and reputation, and develop strategies to mitigate and manage.
  • Proactively build and manage relationships with key internal stakeholders across a range of businesses and geographies.
  • Develop and manage internal communications (for example, intra- or cross-divisional messages, talking points, frequently asked questions (FAQs), associate-facing promotional materials, presentations, articles).
  • Align EU Customer Service communication with Global Customer Service Communication.
  • Develop and execute highly innovative internal communications strategies, messages and tactics to engage a dynamic and rapidly growing employee base in the EU.
  • Develop a growing team of world-class communications professionals and program experts, driving teamwork, communication, collaboration and commitment across a range of businesses and geographies accommodating local priorities.
  • Track and report content effectiveness metrics to internal stakeholders, as well as continually monitor, analyze and tune messaging to maximize impact; and manage and support crisis communications, as needed.

Qualification & Experience:

  • experience with issues management and crisis communications support.
  • broad experience leading communications programs in a multinational business across multiple geographies.
  • Experience leading social media employee engagement programs/campaigns.
  • Bachelor’s degree in Communications or a related field (Journalism, Marketing Communication, Public Relations or related field and / or related work experience in the area of Communications and Change Management).
  • ability to use quantitative and qualitative data to make decisions and recommendations.
  • extensive communications experience including internal communications-focused experience.
  • Excellent track record of driving cultural change and influencing organizations through a communications plan.
  • excellent writing skills, with the ability to formulate a clear point of view on complicated issues, and create a concise and well-written narrative.
  • experience leading and developing a team of direct reports.

Job Details:

Company: Amazon

Vacancy Type:  Full Time

Job Location: Edinburgh, Scotland, UK

Application Deadline: N/A

Apply Here