Vodafone Careers – IT Operations Lead

Website Vodafone

Job Description:

This role is part of the internal IT team at Vodafone Shared Services’ location in Egypt. The IT Operations  is a hands-on technical expert implementing and monitoring on-site Information Security.


Job Responsibilities:

  • Ensuring all operations are carried on in an appropriate, cost-effective way
  • Perform quality controls and monitor production KPIs
  • Improving operational management systems, processes and best practices
  • Support with the Operations Management team to provide input for the VSS Technology wide performance and demand management
  • Formulate strategic and operational objectives
  • Develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures
  • Act as the interface between the final service providers and the local business & handle escalations
  • Recruit, train and supervise staff

Job Requirements:

  • Practical experience in Risk Management related to IT Services
  • 5+ years of experience in IT Information Technology Operations Field
  • Strong awareness of standards and certificates such as: ISO 20000, ISO27001, CCNA, MCSA
  • Strong knowledge of Information technology Front End/Back End systems such as Windows OS, Servers, Firewalls, Data network infrastructure
  • Strong awareness of standards related to Business Continuity
  • Practical experience of working in an Information Technology Operations or IT Systems within an international IT Service organisation

Job Details:

Company: Vodafone

Vacancy Type:  Full Time

Job Location: Cairo, EG

Application Deadline: N/A


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