Unilever Jobs – Customer Replenishment Specialist

Website Unilever

Job Description:

The Customer Replenishment Specialist is primarily responsible for working with our customers to develop the most accurate forecast possible for promotions and events (new listings, product changes etc) and ensuring this is reflected in the UL forecasting system to maintain excellent on shelf availability, forecast accuracy and service level.

The main focus is on providing the UL planning teams with insight from the customer via detailed understanding of customer systems and processes at store and depot level to facilitate the execution of events and communicating information to the customer about upcoming UL activities. The role will also involve some project activities with the customer to improve our service or delivery efficiency.

The scope of responsibility will vary from one group of products with one large customer to many product groups with multiple smaller customer.


Job Responsibilities:

  • Be involved in Supplier Collaboration projects where appropriate
  • Alert planning team to critical SKUs that sell very differently to plan and support resolution of disconnect between supply and demand.
  • Drive sales through optimising flow of stock to shelf
  • Implementing continuous improvement activities to support supply chain development
  • Support total customer service team and maintain operational cover in times of absence or other priorities
  • Support Category Planners in short term through weekly review and communication of volume variances as well as medium term through formal root cause analysis of major variances and taking preventative actions.
  • With the Customer Facing Specialist seek to minimise impact on customer casefill shortages.
  • Handle major variances to customer ordering pattern, such as depot or store openings and network changes.
  • Maximising sales through on-shelf availability
  • Report, analyse and deliver on KPIs by implementing continuous improvement activities related to availability, inventory, forecasting, execution of events and value creation.
  • Deliver optimum On Shelf Availability through interactions with customer systems and processes.
  • Maintaining customer satisfaction levels
  • Administer CPFR (collaborative planning, forecast and replenishment) cyclical process and support account manager in short term planning meeting with customer buyer and supply chain
  • Minimising supply and demand related customer casefill losses by facilitating CPFR
  • Improving short term forecast accuracy
  • Responsible for range changes within the Customer are executed without losses
  • Build close relationships to create a partnership with an open and transparent dialogue and flow of information.
  • Update Customer’s systems to reflect supply constraints to maximise truck fill

Job Requirements:

  • Attention to detail
  • Planning and organisation skills
  • Proactive approach to issues and opportunities
  • High levels of numeracy and logical reasoning
  • To be able to assimilate and act on complex data and information
  • Ability to build relationship and be a strong team player both within Customer and the business
  • Track record of delivery in Customer Service including good experience with managing customer requirements, and will ideally have a supply chain background including forecasting responsibilities. Previous experience as an analyst for a retailer ideal.
  • Passionate, energetic and enthusiastic about delivering.
  • Strong Microsoft Excel capabilities (able to use VLOOKUP, Pivot Tables and macros)
  • Influencing skills
  • Service mindset, taking ownership to resolve customer issues
  • To understand the financial impact of decisions
  • To be able to influence and communicate effectively at all levels
  • Good interpersonal, communication and relationship management skills essential.
  • SAP experience beneficial however training will be provided in role

Job Details:

Company: Unilever

Vacancy Type:  Full Time

Job Location: Manchester, England, UK

Application Deadline: N/A


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