Jobs at Twitch – LER Manager

Website Twitch

Job Description:

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn, Twitter and on our Blog.

Twitch is looking for someone to help lead its Law Enforcement Response team’s collaboration with Law Enforcement and Government Agencies in the US Irvine Office. The Law Enforcement Response Manager will be an essential element of trust and safety’s efforts, coordinating its work with external bodies to aid compliance and collaboration.

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Job Responsibilities:

  • The tracking and achievement Indicators, taking measures to ensure achievement of target performance levels
  • Form strategies, tools and workflows required to create, efficient processes
  • Work LER cases directly while driving the team simultaneously
  • Aid the Moderation team in the handling of sensitive content including potentially disturbing text, video or images
  • Support large projects while managing competing interests
  • Work throughout the Twitch business to coordinate relevant work, with emphasis on Customer Experience, Policy, Legal, and Product teams
  • Handle and respond to high-urgency requests, incidents or issues and serve as the primary LER contact for relevant policy and legislative concerns
  • Manage how requests from and escalations to law enforcement or government agencies are handled; this includes:
  • Mentor team members, and perform the following responsibilities:
  • Strict adherence to regulation and legal compliance around data privacy and protection
  • Work with Trust & Safety global leadership, working across international time zones to ensure issue response following the nature of a live streaming service

Job Requirements:

  • 5+ years of experience working in Safety within technology, government, legal, or non-profit, with 3+ years in a management role
  • Data-driven approach to finding solutions and delivering on plans
  • Self-driven – able to accomplish autonomously
  • BA/BS degree
  • Comfortable with working flexibly as part of a globally-dispersed 24/7/365 team
  • Mentally and emotionally resilient to offensive or disturbing behavior, language, and content
  • Excellent written and verbal communication skills in English

Job Details:

Company: Twitch

Vacancy Type:  Full Time

Job Location: Irvine, CA, US

Application Deadline: N/A

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