Job Description:

As a CXS, you will review and resolve support requests using a variety of software tools to navigate user accounts, research and review policies, and communicate solutions to our community in a fun environment. Twitch has a positive, diverse, and supportive culture— Our global team is constantly iterating, solving problems, and working together to empower people around the world to better the Twitch community and connect in meaningful ways.

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Job Responsibilities:

Maintain a positive, customer-focused attitude
Effectively resolve customer inquiries
Track issues escalated for resolution to ensure customers receive a appropriate response
Immerse yourself into the culture of Twitch, the video game industry, and our expanding repertoire of content
Identify customer needs and communicate them with the relevant teams
Work with product teams to monitor performance of products and corresponding support metrics
Uphold company values and aim to always improve the platform and community experience
Meet service level agreements set by Twitch Customer Experience leadership

Job Requirements:

Experience as a broadcaster on Twitch
Previous work in customer support, tech support, or moderating content for a web-based application
Empathize with and prioritize customer needs
Critical thinker , especially as applied to determining customer needs and providing appropriate solutions
Work well in a globally distributed team environment
You will be an important contributor to the overall Customer Experience operations and will report to CX leadership
Working knowledge of Windows, Mac, and mobile operating systems

Job Details:

Company: Twitch

Vacancy Type: Full Time

Job Location: San Diego, CA, US

Application Deadline: N/A

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