Twitch TV Careers – Customer Experience Specialist

Website Twitch

Job Description:

As a CXS, you will review and resolve support requests using a variety of software tools to navigate user accounts, research and review policies, and communicate solutions to our community in a fun environment. Twitch has a positive, diverse, and supportive culture— Our global team is constantly iterating, solving problems, and working together to empower people around the world to better the Twitch community and connect in meaningful ways.

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Job Responsibilities:

  • Maintain a positive, customer-focused attitude
  • Effectively resolve customer inquiries
  • Track issues escalated for resolution to ensure customers receive a appropriate response
  • Immerse yourself into the culture of Twitch, the video game industry, and our expanding repertoire of content
  • Identify customer needs and communicate them with the relevant teams
  • Work with product teams to monitor performance of products and corresponding support metrics
  • Uphold company values and aim to always improve the platform and community experience
  • Meet service level agreements set by Twitch Customer Experience leadership

Job Requirements:

  • Experience as a broadcaster on Twitch
  • Previous work in customer support, tech support, or moderating content for a web-based application
  • Empathize with and prioritize customer needs
  • Critical thinker , especially as applied to determining customer needs and providing appropriate solutions
  • Work well in a globally distributed team environment
  • You will be an important contributor to the overall Customer Experience operations and will report to CX leadership
  • Working knowledge of Windows, Mac, and mobile operating systems

Job Details:

Company: Twitch

Vacancy Type:  Full Time

Job Location: San Diego, CA, US

Application Deadline: N/A

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