Tuesday , October 4 2022

Tesla Employment – Service Mobile Technician

Website Tesla

Job Description:

At Tesla, our Mobile Service Technicians are the backbone of the Service operation, who consistently deliver a revolutionary and exceptional experience to Tesla customers every day out in the field, supporting our mission to accelerate the world’s transition to sustainable energy.

Job Responsibilities:

  • Meet the customer and perform basic repairs such as (but not limited to) replacing interior components, general maintenance, charging issues, alert analysis, implement recalls/bulletins, fluid replenishments, door handle maintenance and adjustments, basic diagnostics and body adjustments
  • Provide excellent mobile service experience, exceed customer expectations by going the extra mile and taking ownership of your customers
  • Fill out service repair orders in Ranger app/SCA and make payment settlement with customer
  • Educate the customers on technical information and general usage of the vehicle
  • Liaise with a mobile service advisor if follow-up with customer is required due to unexpected or unforeseen changes
  • Plan routes, prepare parts, load vehicle and drive out to customers to service their vehicles, consistently meeting the daily customer target
  • End your day with driving back to your base and handle MRB by taking it back to parts or have it scrapped
  • Investigate upcoming repair cases, ensuring you fully understand customer concerns and have parts available
  • Operate a variety of hand, power, and shop tools and maintain tools and equipment
  • Follow safety instructions and all Tesla specified repair guidelines to the accepted quality levels

Job Requirements:

  • Valid Driver’s license
  • Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
  • Be strategic and proactive. You must think and plan ahead
  • Ideally a minimum 12-18 months of Tesla workshop experience, having good knowledge of all systems and apps
  • Demonstrate a safety minded attitude and safe work practice
  • Ability to work independently as part of a bigger team and motivated to work in a high paced, dynamic environment
  • Passion for Tesla and serve as advocate and brand ambassador to our customers
  • Ability to engage with customers on a technical level and a strong customer focused mindset
  • Technical work experience from automotive industry or a related industry (aeronautics, engines, electrical, marine, aviation, other mechanics or industrial mechanic etc.)
  • Strong communication skills in English, and a local language, is essential

Job Details:

Company: Tesla

Vacancy Type:  Full Time

Job Location: Westbury-on-Trym, England, UK

Application Deadline: N/A

Apply Here