Wednesday , October 5 2022

Tesla Employment – Service Advisor

Website Tesla

Job Description:

Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.

Job Responsibilities:

  • Communicate estimated completion time, regular updates and follow through on each customer vehicle
  • Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
  • Coordinate the detail of every vehicle prior to delivery
  • Coordinate the delivery time or pick up with each customer
  • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
  • Accurately record issues and data into Dealer Management System. Attention to detail critical
  • Return missed phone calls, email in no less than 5 minutes
  • Follow up with Customer on services provided; ensure they are satisfied with the work performed
  • Conduct Transactions w/ system; walk customer through correction and provide summary

Job Requirements:

  • Understanding of basic automotive techniques related to repair and servicing of automobiles
  • Willingness to learn new and innovative automotive technologies
  • Effectively handle multiple priorities, organize workload, and meet deadlines
  • Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
  • Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
  • Work in a team-based environment and achieve common goal
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
  • Ability to follow oral and written instructions with attention to detail
  • Dealer Management System(s), Outlook, and MS Office
  • Perform detailed daily record keeping and reporting

Job Details:

Company: Tesla

Vacancy Type:  Full Time

Job Location: Vancouver, BC, CA

Application Deadline: N/A

Apply Here

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