Job Description:

Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention

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Job Responsibilities:

Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
Conduct transactions w/ system; walk customer through correction and provide summary
Coordinate the delivery time or pick up with each customer
Return missed phone calls, email in no less than 5 minutes
Support and assist with sales and delivery operations as required
Coordinate the detail of every vehicle prior to delivery
Follow up with Customer on services provided; ensure they are satisfied with the work performed
Accurately record issues and data into Dealer Management System. Attention to detail critical
Communicate estimated completion time, regular updates and follow through on each customer vehicle

Willingness to learn new and innovative automotive technologies
Must have and maintain a valid driver’s license and an acceptable and safe driving record
Effectively handle multiple priorities, organize workload, and meet deadlines
Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
Must be at least 18 years of age
Understanding of basic automotive techniques related to repair and servicing of automobiles
Ability to follow oral and written instructions with attention to detail
Associate Degree or certificate in Automotive Technology, preferred
Retail automotive service experience, preferred
Dealer Management System(s), Outlook, and MS Office
Work in a team-based environment and achieve common goal
High School diploma or equivalent
Perform detailed daily record keeping and reporting

Company: Tesla

Vacancy Type: Full Time

Job Location: Mississauga, Ontario, CA

Application Deadline: N/A

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