Tesla Internships – Service Advisor, Mississauga

Website Tesla

Job Description:

Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention


Job Responsibilities:

  • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
  • Conduct transactions w/ system; walk customer through correction and provide summary
  • Coordinate the delivery time or pick up with each customer
  • Return missed phone calls, email in no less than 5 minutes
  • Support and assist with sales and delivery operations as required
  • Coordinate the detail of every vehicle prior to delivery
  • Follow up with Customer on services provided; ensure they are satisfied with the work performed
  • Accurately record issues and data into Dealer Management System. Attention to detail critical
  • Communicate estimated completion time, regular updates and follow through on each customer vehicle

Job Requirements:

  • Willingness to learn new and innovative automotive technologies
  • Must have and maintain a valid driver’s license and an acceptable and safe driving record
  • Effectively handle multiple priorities, organize workload, and meet deadlines
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
  • Must be at least 18 years of age
  • Understanding of basic automotive techniques related to repair and servicing of automobiles
  • Ability to follow oral and written instructions with attention to detail
  • Associate Degree or certificate in Automotive Technology, preferred
  • Retail automotive service experience, preferred
  • Dealer Management System(s), Outlook, and MS Office
  • Work in a team-based environment and achieve common goal
  • High School diploma or equivalent
  • Perform detailed daily record keeping and reporting

Job Details:

Company: Tesla

Vacancy Type:  Full Time

Job Location: Mississauga, Ontario, CA

Application Deadline: N/A


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