Website Tesla
Job Description:
This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This position is located at our Service Center in Seoul Korea; however, the role will require travel as needed and directed by management. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.
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Job Responsibilities:
- Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman/Service Manager to provide immediate attention
- Return missed phone calls, email in no less than 5 minutes
- Conduct Transactions w/ system; walk customer through correction and provide summary
- Coordinate the delivery time or pick up with each customer
- Follow up with Customer on services provided; ensure they are satisfied with the work performed
- Accurately record issues and data into Dealer Management System. Attention to detail critical
- Coordinate the detail of every vehicle prior to delivery
- Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
- Communicate estimated completion time, regular updates and follow through on each customer vehicle
Job Requirements:
- Work in a team-based environment and achieve common goals
- 3+ years of work experience in automotive industry
- Ability to follow oral and written instructions with attention to detail
- Understanding of basic automotive techniques related to repair and servicing of automobiles
- Willingness to learn new and innovative automotive technologies
- Associate Degree or certificate in Automotive Technology, preferred
- Perform detailed daily record keeping and reporting
- Ability to use Dealer Management System(s), Outlook, and MS Office
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Fluent in Korean and basic level of English is preferred
- Establish and maintain cooperative working relationships with those contacted in the course of work to include the public
Job Details:
Company: Tesla
Vacancy Type: Full Time
Job Location: Fayetteville, NC, US
Application Deadline: N/A
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