Tesla Recruitment – Service Advisor

Website Tesla

Job Description:

This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This position is located at our Service Center in Seoul Korea; however, the role will require travel as needed and directed by management. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.


Job Responsibilities:

  • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman/Service Manager to provide immediate attention
  • Return missed phone calls, email in no less than 5 minutes
  • Conduct Transactions w/ system; walk customer through correction and provide summary
  • Coordinate the delivery time or pick up with each customer
  • Follow up with Customer on services provided; ensure they are satisfied with the work performed
  • Accurately record issues and data into Dealer Management System. Attention to detail critical
  • Coordinate the detail of every vehicle prior to delivery
  • Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
  • Communicate estimated completion time, regular updates and follow through on each customer vehicle

Job Requirements:

  • Work in a team-based environment and achieve common goals
  • 3+ years of work experience in automotive industry
  • Ability to follow oral and written instructions with attention to detail
  • Understanding of basic automotive techniques related to repair and servicing of automobiles
  • Willingness to learn new and innovative automotive technologies
  • Associate Degree or certificate in Automotive Technology, preferred
  • Perform detailed daily record keeping and reporting
  • Ability to use Dealer Management System(s), Outlook, and MS Office
  • Effectively handle multiple priorities, organize workload, and meet deadlines
  • Fluent in Korean and basic level of English is preferred
  • Establish and maintain cooperative working relationships with those contacted in the course of work to include the public

Job Details:

Company: Tesla

Vacancy Type:  Full Time

Job Location: Fayetteville, NC, US

Application Deadline: N/A


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