Jobs at Tesla – Supervisor

Website Tesla

Job Description:

The role of the Inside Advisor team is to educate, inspire and skillfully guide Tesla’s potential customers through the vehicle and energy configuration and sales process. The Inside team focuses on financing options, trade-ins, DMV requirements, unique state requirements, delivery scheduling and providing a world class experience. The Inside Advisor Supervisor is responsible for their team executing these activities at the highest possible level, while innovating and improving processes to make them more efficient and streamlined for both our advisors and customers. It is our mission to accelerate the world’s transition to sustainable transportation.

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Job Responsibilities:

  • Build, develop and grow a team of Inside Advisors for Tesla North America
  • Set goals to meet minimum expectations and manage on-going performance
  • Collaborate with other departments in efforts to clear roadblocks and build stronger relationship
  • Communicate and implement all relevant changes that impact the team regarding policy and procedure
  • Train and mentor new team members as well as identify and mentor future team leaders
  • Monitor employee productivity which consist of but not limited to: Direct Sales, Online Chat, Delivery Functions, Inbound & Outbound queues and Ownership Outreach
  • Create a fun, inclusive culture that rewards hard work, production and innovation
  • Work on the continuous improvement of processes and procedures related with the purchase of Tesla products
  • Actively coaching team members on sales conversations while providing real time feedback

Job Requirements:

  • Great organizational skills with an eye for detail and the ability to make decisions that are in line with Tesla standards
  • Strong relationship management skills and the capability to explain complex technical concepts
  • 1-3+ years of phone sales or customer service or experience in managing an inbound/outbound contact center environment
  • Proficient with standard corporate productivity tools (email, voicemail, MS Office, SharePoint, internet navigation, CRM applications)
    Legal right to work in the United States
  • Requirement to follow Tesla Motor’s information security policy
  • Excellent communication and relationship management skills, both oral and written
  • Ability to obtain DMV Salesperson’s License. Tesla will provide guidance and monetary assistance in obtaining licenses. Licensing process must be initiated by the third week of employment. Failure to obtain a license by the second month of employment will result in termination
  • Experience in managing in a contact center environment

Job Details:

Company: Tesla

Vacancy Type:  Full Time

Job Location: Las Vegas, NV, US

Application Deadline: N/A

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