Tesla UK Careers – Service Supervisor

Website Tesla

Job Description:

At Tesla, our Service Supervisors are the front-line leaders of our Service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations as well as proactively developing team members to reach their full potential.
We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world’s transition to sustainable energy.
Our Service Supervisors consistently deliver excellent results across both people leadership and business operations. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.

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Job Responsibilities:

  • Oversee and lead Technicians to achieve KPIs including, but not limited to, customer satisfaction, productivity, Fix Right First Time, profitability and cost savings
  • Act as the main point of contact within the workshop, connecting with customers directly if required to limit escalation cases
  • Motivate, lead and inspire the team in continuous improvements and efficiencies
  • Hold daily meetings with the team, outlining expectations and workload for the day ahead
  • Liaise daily with internal teams within the Service Centre including Sales, Delivery, Parts, Front of House and local Senior Management
  • Identify any training needs within the team and arrange relevant training courses as required
  • Identify any roadblocks disturbing workshop flow and ensure that each technician has the tools and training to perform their role
  • Plan, prepare and distribute work to technicians based on skill level, capacity and resource
  • Oversee inventory management, making sure the workshop is tidy and well organized
  • Supervise the health and safety compliance across the workshop, setting the tone and always leading by example
  • Conduct regular one-to-ones and feedback sessions with Technicians, providing constructive and clear coaching and following up on development plans and any personnel cases
  • Ensure that work standards and available engineering procedures are up-to-date, accurate and that all work is compliant
  • Monitor performance consistently and be responsible for quality within the workshop, reporting progress to management daily, together with any specific incidents

Job Requirements:

  • Good knowledge of MS Office
  • Proven ability to lead by example and be innovative with processes and efficiencies
  • Analytical ability to understand and impact key performance indicators
  • Technical automotive background as a Service Technician is highly preferable
  • Must have and continue to maintain a valid driving license and safe driving record
  • Able to communicate, read, and write effectively in the English language, and other local languages if required
  • A calm, considered approach with exceptional communication skills
  • Problem solving initiative to fix problems when they arise, but also understand why and how they happened
  • Ideally have experience of working with Electric Vehicles
  • Digitally savvy – ability to adopt and adapt quickly to new technology and systems
  • Ability to motivate a team, to engage and facilitate others to achieve and succeed

Job Details:

Company: Tesla

Vacancy Type:  Full Time

Job Location: Liecester, England, UK

Application Deadline: N/A

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