Website Slack
Job Description:
Slack is looking for a Sr. Delivery Engagement Consultant to lead the end-to-end delivery of some of our customer implementations. For this role, we’re looking for a creative, collaborative leader and problem-solver who is passionate about working with diverse teams. This Delivery Manager will accelerate Slack adoption with our Enterprise customers by ensuring that each project facilitates the digital transformation and paradigm shift in how companies work with Slack as their virtual office.
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Job Responsibilities:
- Manage the customer relationship and drive resolution on any key issues and risks that may arise
- Work cross-functionally to bring all necessary resources to the table to deliver the desired business outcomes
- Continuously improve Slack’s delivery methodology programs
- Identify unique and fun ways to deliver projects with our customers
- Mobilize, plan and kick off customer engagements, keeping the customers’ needs and requirements in mind
- Ensure projects are delivered on time and on budget
Job Requirements:
- You’re confident, and you easily build relationships when working with your customers and internal partners.
- You’re naturally curious, love learning new things, and are proactive in sharing knowledge with others.
- You possess a strong sense of urgency in driving projects to completion while achieving the desired business outcomes.
- You have 4+ years of program/project management experience, preferably within a SaaS organization.
- You are comfortable leading customer engagements that may contain technical / non-technical work streams
- You have excellent communication skills, both with customers and within an organization.
- You can demonstrate your ability to think out of the box to provide customers with solutions that will fit their custom needs
- You have the ability to resolve issues and risks in a cross functional and collaborative way.
Job Details:
Company: Slack
Vacancy Type: Full Time
Job Location: San Francisco, CA, US
Application Deadline: N/A
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