Sky Careers – Customer Service Advisor, Newcastle

Website Sky

Job Description:

Want to do the best work of your life? Make your mark at Europe’s leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine.

Join us as a Customer Service Advisor earning £18,800 per annum you’ll enjoy the freedom and support you need to make an impact: making fans of the products you love, delivering brilliant customer service and meeting targets with an opportunity to earn more on our incentive program.

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Job Responsibilities:

  • Work a flexible 37.5 hours p/wk Mon-Sun with varied shift patterns between 08:00-21:00 – when our customers really need us, you’ll work up to 7.5 hours extra per week and take this time back at quieter times
  • Take calls about billing and upgrades, as well as technical issues
  • Spend time understanding customers’ needs and recommend Sky products that will improve the customers viewing, online and/or mobile experience
  • As part of a supportive, fun and friendly service team, your focus will be on having great conversations.
  • Learn about our products, we’re fans too!

Job Requirements:

  • Brilliant listening skills
  • Ability to empathise and understand our customers
  • A love for problem solving
  • A passion for delivering outstanding service

Job Details:

Company: Sky

Vacancy Type:  Full Time

Job Location: Newcastle upon Tyne, England, UK

Application Deadline: N/A

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