Website Sky
Job Description:
Want to do the best work of your life? Make your mark at Europe’s leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine.
Join us as a Customer Service Advisor earning £18,800 per annum you’ll enjoy the freedom and support you need to make an impact: making fans of the products you love, delivering brilliant customer service and meeting targets with an opportunity to earn more on our incentive program.
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Job Responsibilities:
- Work a flexible 37.5 hours p/wk Mon-Sun with varied shift patterns between 08:00-21:00 – when our customers really need us, you’ll work up to 7.5 hours extra per week and take this time back at quieter times
- Take calls about billing and upgrades, as well as technical issues
- Spend time understanding customers’ needs and recommend Sky products that will improve the customers viewing, online and/or mobile experience
- As part of a supportive, fun and friendly service team, your focus will be on having great conversations.
- Learn about our products, we’re fans too!
Job Requirements:
- Brilliant listening skills
- Ability to empathise and understand our customers
- A love for problem solving
- A passion for delivering outstanding service
Job Details:
Company: Sky
Vacancy Type: Full Time
Job Location: Newcastle upon Tyne, England, UK
Application Deadline: N/A
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