Tuesday , October 4 2022

Shaw Job Opportunities – Technical Service Representative

Website Shaw

Job Description:

We have an exciting opportunity for a Technical Service Representative working from home located in , Winnipeg reporting to the Supervisor, Consumer Service Assurance. The successful candidate will be accountable for delivering an exceptional customer support experience through different contact methods such as phone or messaging. You will be focusing on resolving the customers concern while respecting the customer’s time. We provide service to our customers twenty-four hours a day, seven days a week, 365 days per year, and the successful candidate will be required to work various shifts including evenings, weekends and statutory holidays.

Job Responsibilities:

  • Deliver exceptional customer experience through our Messaging and Phone Platforms while staying within our scope of support
  • Educate customers in the full benefit of their Shaw products and services
  • Look for opportunities to improve our business and simplify customer experiences
  • Ability to work independently through a work from home environment
  • Accurately document customer interactions and escalate service issues
  • Provide feedback to leadership teams to improve customer experience
  • Various other duties as needed

Job Requirements:

  • General knowledge of Wifi, connectivity, and networking
  • Exceptional customer service and communication skills
  • Ability to type at least 40 words per minute
  • Professional business manner
  • Excellent organizational and multi-tasking skills and adaptable to changing priorities and challenging situations
  • A positive “can do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity

Job Details:

Company: Shaw

Vacancy Type:  Full Time

Job Location: Winnipeg, Manitoba, CA

Application Deadline: N/A

Apply Here