RBS Jobs – Customer Service

Website RBS

Job Description:

As the first point of contact in our branches, customers will be at the very heart of your role. So you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

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Job Responsibilities:

  • Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
  • Helping customers to understand the different ways they can bank with us and the range of services we can offer
  • Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience
  • Completing general banking requests such as payments, balance enquires and transfers

Job Requirements:

  • The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
  • A passion for customer service and strong attention to detail
  • The commitment to develop new skills and responsibilities
  • Strong interpersonal skills and the ability to work well as part of a team

Job Details:

Company: RBS

Vacancy Type:  Full Time

Job Location: Glasgow, Scotland, UK

Application Deadline: N/A

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