RBS Careers – Bilingual Credit Management

Website RBS

Job Description:

You are an agent within our Credit Management and Recoveries team, acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways.  If you have strong communication skills, are inquisitive and are passionate about building client loyalty & trust come build a long term career within RBC. This is a full time and shift oriented role with an opportunity to work from home. As Canada’s leading financial institution, we are committed to safe banking and provide support to ensure your success in this critical role.

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Job Responsibilities:

  • Resolve problems at first point of contact in a friendly and helpful manner, and maintain relationships with partners to work as one RBC.
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
  • Cultivate and maintain relationships with partners to work as one RBC
  • Educate & provide advice to clients in order to meet their financial needs, while providing tailored short and long terms credit solutions
  • Focus on helping clients when they need us most, by responding empathetically to a variety of questions, offering and resolving client financial concerns
  • Educate and assist clients with using RBC digital capabilities
  • Contribute to team results by supporting all colleagues to be successful in meeting client needs

Job Requirements:

  • Proven interpersonal, communication and problem resolution skills
  • Ability to work independently in a structured environment, as a Remote Office Employee (ROE), working in your home office with proven time management, organizational and problem solving skills & must be able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space,
  • Internet connectivity, etc.)
  • Proven ability to build rapport while offering the right solutions for our clients while mitigating risk
  • Full flexibility for a variety of shifts Monday to Saturday
  • Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
  • Strong communication skills (oral & written) in English and French

Job Details:

Company: RBS

Vacancy Type:  Full Time

Job Location: Edinburgh, Scotland, UK

Application Deadline: N/A

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