Website RBC
Job Description:
Leads a team in meeting firm operational targets while providing support for USD settlements initiating from Fixed Income, Equity and Central Funding business lines. Work efforts are focused against overall effectiveness of the team i.e.: Talent Management, client service levels, process fulfillment, and unit operations. Responsible to lead and develop staff product knowledge against the functions of the department, while ensuring adherence to operational risk issues. This role will be an 18 months contractual opportunity.
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Job Responsibilities:
- Develops and monitors service quality, dealing with Service Partner/Client service issues in a professional manner
- Uses effective communication skills to ensure employees are well informed relative to goals, objectives and achievements
- Acts as an advisor to the department/function and fills in coverage caps when required
- Builds and leverages relationships with Business Partners/Service Providers
- Proactively assess obstacles and identifies opportunities to improve overall team performance
- Actively engages in testing and verification of routine system upgrades, BCP processes, and regulatory initiatives
Job Requirements:
- Ability to manage people and processes.
- Strong communication skills.
- Strong computer skills.
- Strong knowledge of USD securities settlements and clearing depositories
- Strong knowledge of internal trading, operations, and accounting systems
- Ability to follow appropriate escalation channels when necessary
- Ability to work independently and to solve problems using knowledge and experience.
Job Details:
Company: RBC
Vacancy Type: Internship
Job Location: Toronto, CA
Application Deadline: N/A
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