Portsmouth Council Jobs – Digital Customer Experience

Website Portsmouth City Council

Job Description:

Are you a talented digital customer expert looking for a new challenge? Are you passionate about creating exceptional data and insight driven customer experiences across multiple digital platforms? Do you have the knowledge, experience and vision to lead and develop our talented digital customer experience team and to own the future strategy for a website with 1.6m unique users? Do you have the strong commercial skills we need as we continue to grow the element of our business that provides websites for internal and external clients? Are you a confident and articulate communicator, who can act as an ambassador and inspire our stakeholders to come on the digital customer journey? If this sounds like you, we want to hear from you.


Job Responsibilities:

  • The digital customer experience manager provides expert leadership around digital customer engagement across multiple websites, platforms and apps, leading a brilliant team of developers and content creators, and establishing clear strategies that contribute to the council’s digital journey.
  • In addition to responsibility for a website with 1.6million unique users and counting, the digital customer experience manager also delivers website projects for internal and external clients.
  • You’ll be joining a collaborative working environment as part of a dynamic and creative multi-disciplinary team.
  • You’ll be both supported by and providing support for your management team colleagues across customer transformation, customer services, marketing and communications, market research and design, sharing your knowledge and building your own expertise.
  • We believe in work-life balance too. The council is trialling hybrid working, and our expectation is that this role would spend one/two days per week in the office in the centre of Portsmouth, and three/four days a week working from home.
  • And we believe in on-going professional development, and will discuss opportunities and aspirations, as well as working hours and location, with the successful candidate.

Job Details:

Company: Portsmouth City Council

Vacancy Type:  Full Time

Job Location: Portsmouth, GB

Application Deadline: N/A


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