Jobs at Patagonia – Retail Team Lead

Website Patagonia

Job Description:

All teams need a strong leader. As Retail Team Leader, you maintain an environment that promotes employee learning and customer service through encouragement and coaching. You help to identify the priorities of each day, delegate necessary tasks and train Customer Experience Guides. You partner with the General Manager and Assistant Manager to ensure operational and brand objectives are met even in their absence.


Job Responsibilities:

  • You utilize all allotted environmental-activism hours.
  • You facilitate and encourage activism for team members.
  • You educate your team on environmental campaigns and local initiatives.
  • You identify opportunities for store sustainability and collaboration with local groups.
  • You serve as a role model and coach for the team by identifying and delegating daily priorities.
  • You empower the staff to offer outstanding service through consistent personal example and encouragement.
  • You offer proactive coaching (both constructive and complimentary) to continually elevate customer service.
  • You maintain positive relationships with management, team members and store partners.
  • You keep lines of communication open among management and team members by ensuring that expectations are upheld and objectives are met.
  • You assist in training and development of all team members, and foster an environment of continued learning.
  • You identify growth opportunities for team members and partner with management to address them.
  • You open and close the store, including securing all assets.

Job Requirements:

We want candidates with proven service experience who thrive in a team-based atmosphere. We’re seeking people who are passionate about their communities, the environment and caring for others. We need people who participate in and appreciate our core sports. Folks who deal well with ambiguity, learn on the fly, demonstrate sound judgment and solve problems creatively are most successful with us. We’re looking for someone who builds and maintains relationships with ease and desires to put the customer at the center of everything they do.

  • Demonstrates an approachable leadership presence and can prioritize, delegate and coach a team.
  • Able to stand/walk for extended periods of time.
  • Able to reach overhead, bend, squat, kneel and carry products necessary for customer service, inventory stocking and store merchandising.
  • Able to walk up and down a staircase carrying boxes, products and other necessary items.
  • Able to regularly perform store maintenance: sweep, vacuum, empty trash, clean.
  • Able to safely lift boxes up to 55 pounds.
  • Comfortable climbing ladders.
  • Excited to uncover and foster the development of team members for the betterment of the business.

Job Details:

Company: Patagonia

Vacancy Type:  Full Time

Job Location: Washington, DC, US

Application Deadline: N/A


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