Website P&G
Job Description:
The IT Network Engineer L2, reports to a Senior IT Manager / NOC Team Lead based in Manila, Philippines, which is one of P&G’s IT strategic locations. Situated in Cincinnati and Manila, the NOC team is highly diverse and technically adept, covering 24x7x365 support for all P&G sites around the world. NOC is part of the Global Network Infrastructure team, providing several services and solutions from engineering, project delivery, architecture, analytics and supplier governance.
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Job Responsibilities:
- Ensures effective communication to internal customers and external partners
- Initiates, drives and delivers continuous improvements
- Performs NOC Core Operations via 24x7x365 follow the sun model, focusing on service restoration, client engagements, and proactive service improvements
- Mentors junior engineers for technical and professional advancement, and continuously develops personal and team’s technical proficiency and capabilities
- Participates and at times leads Crisis Team conference calls, able to drive solutions with multiple IT Operations teams
- Implements repeatable move, add, changes for LAN, WAN, Security, wireless, remote access, load balancing, and cloud connectivity
- Employs production monitoring tools to ensure that all systems are running and available
- Creates knowledge-based documentations and deliver training to NOC staff and internal customers
Job Requirements:
- Available to work a shift that includes a weekend day, including some holidays to support 24x7x365 coverage
- Strong analytical skills, able to breakdown complex data to find opportunities, recognize problems, draw logical conclusions, and drive continuous improvements
- Knowledge and experience on network infrastructure suppliers and service offerings such as Cisco, Viptela, F5 Networks, Juniper, Riverbed, Zscaler, and Avaya
- Minimum 3 years experience in IT Service Management and/or IT Operations, standards and compliance including ITIL, PCI, and SOC
- Knowledge and experience on Routers (BGP, EIGRP, OSPF), Switches (LAN, VLAN, STP, BPDU, SVI, VSS), Wireless (Channels, Frequencies, DCA, EMI,
- Authentication), DNS, DHCP, IPAM, Firewalls, Load Balancers, VPN, Voice (QoS, UDP), and Network Monitoring Tools
- Strong communications and customer service skills, with ability to work in stressful situations and provide customer-facing support in a professional manner
- Ability to produce, communicate and present technical information to both technical and non-technical personnel
- Bachelor’s Degree in Information Systems, Information Technology (IT), Computer Science, Engineering, or other technical/IT field, OR in lieu of a college at least 5+ year relevant experience, with preferred Network certifications (CCNA, CCNP)
Job Details:
Company: P&G
Vacancy Type: Full Time
Job Location: Manila, PH
Application Deadline: N/A
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