Job Description:

Our Costa Supervisors take accountability for the day to day running of the Costa Store and in the Store Manager’s absence ensure that all tasks are completed to deliver great coffee to our guests.

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Job Responsibilities:

To ensure all cash & stock is kept secure and that all necessary action is taken to ensure the handover of stock & cash is done in a secure manner
To ensure the store is opened and closed-adhering to all Costa standards,policies & procedures
To Lead the team on shift to deliver the best coffee experience to every guest
To manage the stock and order systems for food & consumables ensuring that the store has 100% supply of items for the customer
To communicate on a daily basis with the team, using the “Model Day Shift Board”
To undertake the role of Capo di Café as required
To ensure that all brand standards are delivered throughout the shift to ensure complete customer satisfaction-completing all relevant COSTAcheck, standards, food & health and safety checks and taking all necessary remedial action or escalating as required
To train & coach team members as required to support them in delivering their roles effectively
To support the Store manager in organising and delivering team meetings
To deal with and resolve customer complaints in line with company policy/procedures
To monitor the Store KPI report and translate it into daily action as required

Job Requirements:

Enthusiasm to execute outstanding customer service
Friendly manner
Honest and Open
Willing to learn
Reliable/Committed – delivery of shifts
Flexible/committed to be available for shifts
Communicate confidently with customers
Flexible approach (ability to be multi skilled)
Ability to work within a team and individually (dependant on volume of shift)
Presentable

Job Details:

Company: Odeon

Vacancy Type: Temporary

Job Location: Birmingham, England, UK

Application Deadline: N/A

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