National Trust Job Vacancies – Membership & Visitor Welcome

Website National Trust

Job Description:

Do you love working with people from all ages and backgrounds? As the Membership and Visitor Welcome Assistant it’s your role to ensure that every aspect of our visitor experience is going to delight our customers.

This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible.


Job Responsibilities:

  • As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust.
  • Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day.
  • You’ll be asked to confidently sell membership and gift aid on entry, as well as work to our sales targets.
  • You’ll also be responsible for answering queries and making sure visitors can find everything they need for their visit.
  • When interacting with our customers, you’ll inform them of the amazing work we are doing and what their money is funding, promoting local projects or our national strategy.

Job Requirements:

  • Good understanding of the National Trust and what we do
  • Genuine enthusiasm for working with people
  • Excellent customer service skills
  • A willingness to learn new skills, and a can do attitude
  • Some cash handling experience
  • The ability to work to sales targets, and confidently sell our membership benefits
  • Experience of working in a customer service or sales team

Job Details:

Company: National Trust

Vacancy Type:  Full Time

Job Location: Liverpool, GB

Application Deadline: N/A


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