Jobs at Microsoft – IT Support Specialist

Website Microsoft

Job Description:

GitHub’s IT team is growing! We’re looking for someone to join our amazing IT Support team and help employees with their technology and related issues, buying and tracking gear, onboarding & offboarding, and general desktop support.

This person would prioritize making things happen, dedicating themselves to supporting their fellow GitHub employees. We want someone who is passionate about IT, self-motivated, and who will find clever ways of helping us work better, together.

If you’re comfortable working on a broad set of IT projects, organized with gear and finances, and interested in streamlining our current processes (i.e. working smarter, not harder), read on. If you enjoy working closely with humans, want to level up your networking and security game, and would be excited about building up and owning what internal IT looks like at GitHub this role might be a great match!

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Job Responsibilities:

  • Supporting and managing our standard endpoints, comprising of macOS and Windows systems, including Mobile Device Management
  • Providing support for services such as video conferencing, remote access, internal products, and mobile technology
  • Troubleshooting & resolving Conference Room AV issues (all hands spaces are supported by Video Production team)
  • Troubleshooting IT issues, both independently and collaboratively
  • Transparent and timely communication with stakeholders on open issues, tickets, and requests
  • Provide exceptional customer service
  • Supporting proactively the wider office
  • Lifecycle Asset Management; Procurement to Retirement, managing computers, monitors, software licenses, etc
  • Provide trusted remote hands for other teams where appropriate, such as Security and Infrastructure
  • Documenting and updating internal processes and guidelines
  • General IT Support for live events or department meetings
  • Managing access to third-party software (e.g. Google Workspace, Azure, etc.)
  • Shaping your own professional development (PD)
  • Setting up new hires, provisioning accounts and access
  • Front line for network problems, working with and learning from our network experts
  • Communicating and developing IT policies

Job Requirements:

  • Organized and detail oriented
  • A people person, empathetic and kind. Soft skills communication, ability to build rapport
  • In depth knowledge of Meeting Space technology; Zoom Room devices & software, Schedulers, Digital Signage
  • Working knowledge of endpoint management platforms; Jamf and Intune
  • Strong ability to communicate with multiple stakeholders
  • A focus on end-user satisfaction over technical perfection
  • In depth knowledge of and the ability to perform advanced troubleshooting on Mac OS & WindowsOS (Bonus for LinuxOS)
  • Demonstrated ability to communicate at all levels of technical expertise and seniority, inside and outside the organization, both verbally and in writing
  • Demonstrated ability to plan and document projects

Job Details:

Company: Microsoft

Vacancy Type:  Full Time

Job Location: Birmingham, England, UK

Application Deadline: N/A

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