Mattel Toys Jobs – Technical Support Project Manager

Website Mattel

Job Description:

Mattel Television utilizes various processes and applications to help teams across the globe organize and complete their work. These range from task and project management systems, digital asset management systems and various internal tools. This hands-on position manages the tools and team that bring a high level of efficiency to studio operations and content production workflow.


Job Responsibilities:

  • Create advanced reports, forms, dashboards, calendars and groups
  • Manage, train, and mentor support staff to use and support tools
  • Create and document requirements via, conducting user interviews for workflow process discovery
  • Set up workflows to support data input through the final stage of report creation
  • Build, modify and document the settings, templates, workflows, automations, and best practices to support/administer applications in production timelines
  • Develop Workfront feature usage, and present them to management for initial approval: track user compliance; generate reports; assist in management reporting
  • User management: add, modify, deactivate users, access levels, track licenses
  • Train new users
  • Manage user reported cases and respond to requests for assistance and troubleshoots, report bugs, and manage resolutions

Job Requirements:

  • Good meeting facilitation skills, excellent written and verbal communication skills, and effective team player
  • Ability to work under pressure in fluid and deadline-driven environment
  • Ability to multitask multiple projects and keep team organized and moving while maintaining a calm and pleasant demeanor even at the busiest of times is required.
  • Strong discovery, analytical and problem-solving skills with ability to consider all functional and non-functional requirements and think outside the box
  • A self-starter who can develop good relationships with the project and client teams to successfully drive projects of all sizes through to completion

Qualification & Experience:

  • Experience building and managing teams, including hiring, training, and mentoring junior staff
  • Minimum 2+ years of experience administering Workfront
  • Proficient with setting up Workfront portfolios, programs, groups, teams, request queues, notifications, time sheets & schedules
  • Expert user of Microsoft Office 365
  • Experience with Smartsheet, Wipster and Shotgrid is a plus.
  • Experience with project management and reporting tools, such as Workfront, Smartsheet or MS Project
  • Experience working in Film or TV production environments a plus
  • Be PC and Mac proficient

Job Details:

Company: Mattel

Vacancy Type:  Full Time

Job Location: Los Angeles, CA, US

Application Deadline: N/A


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