Website Marks and Spencer
Job Description:
- To deliver a great experience for your customers across Credit Card and Club Rewards Introductions and other services, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Be the voice of our customer to help us continually improve our Bank and services proposition
[ads1]
Job Responsibilities:
- Proactively engage with customers to understand their needs and make product recommendations
- Share customer and colleague feedback to help us do things better
- Open to and acts on feedback, asking for this regularly
- Own your own learning & development and proactively access digital learning solutions
- Share M&S Credit Card and Club Rewards knowledge and experience with colleagues to support others in building skill and confidence
- Have great product knowledge to introduce our products and services helping our customers
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things and suggests improvements
- Complete all M&S Credit Card and Club Rewards introductions in line with procedures
- Follow compliant working practices in your M&S Credit Card and Club Rewards Introductions role
- Know the daily priorities, promotions & selling opportunities within the store
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Skilled to utilise all digital tools and communication channels to do the job
- Effective at communicating; ensures communication is clear and simple
- Serve our customers efficiently and brilliantly well
- Be the key advocate in store for M&S Bank and Services products
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Understand the store priorities and the part you play
Job Requirements:
- Good level of product knowledge and other services
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities to delight
- Contributing to store profitability
- Adapting to change
- Flexible and able to learn quickly
- Work to get things done right first time within timescales
- Up to date knowledge of the commercial operation and brilliant basics
Job Details:
Company: Marks and Spencer
Vacancy Type: Full Time
Job Location: Belfast, Northern Ireland, UK
Application Deadline: N/A
[ads2]
getsyourvacancy.online
Report Job