M&S Careers – Store Management

Website Marks and Spencer

Job Description:

  • To deliver a great experience for your customers across Credit Card and Club Rewards Introductions and other services, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Be the voice of our customer to help us continually improve our Bank and services proposition


Job Responsibilities:

  • Proactively engage with customers to understand their needs and make product recommendations
  • Share customer and colleague feedback to help us do things better
  • Open to and acts on feedback, asking for this regularly
  • Own your own learning & development and proactively access digital learning solutions
  • Share M&S Credit Card and Club Rewards knowledge and experience with colleagues to support others in building skill and confidence
  • Have great product knowledge to introduce our products and services helping our customers
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things and suggests improvements
  • Complete all M&S Credit Card and Club Rewards introductions in line with procedures
  • Follow compliant working practices in your M&S Credit Card and Club Rewards Introductions role
  • Know the daily priorities, promotions & selling opportunities within the store
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Skilled to utilise all digital tools and communication channels to do the job
  • Effective at communicating; ensures communication is clear and simple
  • Serve our customers efficiently and brilliantly well
  • Be the key advocate in store for M&S Bank and Services products
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Understand the store priorities and the part you play

Job Requirements:

  • Good level of product knowledge and other services
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities to delight
  • Contributing to store profitability
  • Adapting to change
  • Flexible and able to learn quickly
  • Work to get things done right first time within timescales
  • Up to date knowledge of the commercial operation and brilliant basics

Job Details:

Company: Marks and Spencer

Vacancy Type:  Full Time

Job Location: Belfast, Northern Ireland, UK

Application Deadline: N/A


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