M and S Jobs – Customer Assistant

Website Marks and Spencer

Job Description:

To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver ‘best in town’ standards Serve and sell across all channels brilliantly well Be the voice of our customer to help us continually improve

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Job Responsibilities:

  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Understands how M&S operates,it’sstrategy, future and the role they play
  • Share customer and colleague feedback to help us do things better
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Open to and acts on feedback, asking for this regularly
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Committed to delivering excellent work fast with great attention to detail
  • Skilled to utilise all digital tools and communication channels to do the job
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Follow safe and legal working practices
  • Minimise cost and waste through good process practice
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Complete tasks with pace and in line with SOPs
  • Own their own learning & development and proactively access digital learning solutions
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Copes well with change and work challenges and recovers quickly from its impact
  • Understand the store priorities and their part to play

Job Requirements:

  • Good level of product knowledge and services across the store
  • Comprehensive knowledge of customer shopping channels
  • Adapting to change
  • Good Knowledge of VM principles
  • Up to date knowledge of the commercial operation and brilliant basics
  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities

Job Details:

Company: Marks and Spencer

Vacancy Type:  Full Time

Job Location: Cardiff, Wales, UK

Application Deadline: N/A

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