Website Marks and Spencer

Job Description:

Duty Manage in the absence of the next level Leader when required
Supports the delivery of an inspirational, improved and consistent visual customer journey in store which inspires our customers to shop and buy more often
Champion new ways of working within stores through an open mindset and positive attitude
Helps maintain a safe and legal environment for colleagues and customers

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Job Responsibilities:

Identifies colleagues for recognition and celebrate success within the store
Builds positive relationships by being a good listener and getting to know people by establishing a connection
Acts on customer feedback to deliver improvement
Coach the team to deliver excellent standards of product presentation
Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action
Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation
Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking
Provides feedback to BIG to improve colleague experience
Provides regular and timely feedback to line manager to support colleague performance
Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs
Supports the delivery of plan A
Role models new ways of working through the use of digital tools
Maintains a safe and legal store environment
Ensures the delivery of brilliant basics
Sets performance objectives for self in conjunction with line manager and in line with business plans
Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
Takes accountability for planning and managing own work efficiently to ensure objectives are met
Supports with the training and coaching of colleagues maximising digital tools and channels

Job Requirements:

Good knowledge of the commercial operation, brilliant basics and operational excellence
Good level of digital capability and can access and utilise relevant systems
Current working knowledge of all VM principles
Maintain high presentation standards, attention to detail and deliver on time, right first time
A good communicator with the ability to build relationships and work within a team
Interpret data relevant to the role
A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
Demonstrates flexibility and adaptability to change

Job Details:

Company: Marks and Spencer

Vacancy Type: Full Time

Job Location: Liverpool, England, UK

Application Deadline: N/A

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