Jobs at Marks and Spencer – Team Support Manager

Website Marks and Spencer

Job Description:

  • Duty Manage in the absence of the next level Leader when required
  • Supports the delivery of an inspirational, improved and consistent visual customer journey in store which inspires our customers to shop and buy more often
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Helps maintain a safe and legal environment for colleagues and customers


Job Responsibilities:

  • Identifies colleagues for recognition and celebrate success within the store
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection
  • Acts on customer feedback to deliver improvement
  • Coach the team to deliver excellent standards of product presentation
  • Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action
  • Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation
  • Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking
  • Provides feedback to BIG to improve colleague experience
  • Provides regular and timely feedback to line manager to support colleague performance
  • Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs
  • Supports the delivery of plan A
  • Role models new ways of working through the use of digital tools
  • Maintains a safe and legal store environment
  • Ensures the delivery of brilliant basics
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Supports with the training and coaching of colleagues maximising digital tools and channels

Job Requirements:

  • Good knowledge of the commercial operation, brilliant basics and operational excellence
  • Good level of digital capability and can access and utilise relevant systems
  • Current working knowledge of all VM principles
  • Maintain high presentation standards, attention to detail and deliver on time, right first time
  • A good communicator with the ability to build relationships and work within a team
  • Interpret data relevant to the role
  • A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
  • Demonstrates flexibility and adaptability to change

Job Details:

Company: Marks and Spencer

Vacancy Type:  Full Time

Job Location: Liverpool, England, UK

Application Deadline: N/A


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