Marks and Spencer Careers – Customer Assistant

• Own their own learning & development and proactively access digital learning solutions
• Committed to delivering excellent work fast with great attention to detail
• In control of their own reactions and considers how to share their perspective to create better reaction for team
• To deliver a great shopping experience for their customers, putting customers before task every time
• Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
• Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
• Minimise cost and waste through good process practice
• Know the daily sales targets, priorities, promotions & selling opportunities
• Sets performance objectives for self in conjunction with line manager and in line with business plans
• Complete tasks with pace and in line with SOPs
• Understand the store priorities and their part to play
• Share customer and colleague feedback to help us do things better
• Complete tasks and processes that deliver ‘best in town’ standards
• Understands how M&S operates, its strategy, future and the role they play
• Proactively engage with customers to understand their needs and make recommendations
• Serve and sell across all channels brilliantly well
• Share knowledge and experience with colleagues to support others in building skill and confidence
• Be the voice of our customer to help us continually improve
• Copes well with change and work challenges and recovers quickly from its impact
• own work efficiently to ensure objectives are met
• Effective at communicating their intentions to others; ensures communication is clear and simple
• Takes accountability for planning and managing purpose
• Have great product knowledge to sell and recommend our products and services
• Serve our customers efficiently and brilliantly well – on the shop floor and at service points
• Open to and acts on feedback, asking for this regularly
• Builds positive relationships by being a good listener and getting to know people by establishing a connection
• Safe and legal working Following best practices
• Champion new ways of working within stores through an open mindset and positive attitude
• Skilled to utilise all digital tools and communication channels to do the job

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Job Requirements:

• Good Knowledge of VM principles
• Contributing to store sales and cost control
• Up to date knowledge of the commercial operation and brilliant basics
• Good level of digital capability and use of digital tools and applications
• Comprehensive knowledge of customer shopping channels
• Adapting to change
• Good level of product knowledge and services across the store
• Work across the store to get things done right first time within timescales
• Understand customer needs and spot selling opportunities