Job Responsibilities:

To deliver a great shopping experience for their customers, putting customers before task every time
Serve and sell across all channels brilliantly well
Be the voice of our customer to help us continually improve

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Job Responsibilities:

Complete tasks with pace and in line with SOPs
Sets performance objectives for self in conjunction with line manager and in line with business plans
Share customer and colleague feedback to help us do things better
Proactively engage with customers to understand their needs and make recommendations
Know the daily sales targets, priorities, promotions & selling opportunities
Committed to delivering excellent work fast with great attention to detail
Own their own learning & development and proactively access digital learning solutions
Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
Minimise cost and waste through good process practice
Share knowledge and experience with colleagues to support others in building skill and confidence
Understand the store priorities and their part to play
Follow safe and legal working practices
Effective at communicating their intentions to others; ensures communication is clear and simple
Skilled to utilise all digital tools and communication channels to do the job
Builds positive relationships by being a good listener and getting to know people by establishing a connection
Copes well with change and work challenges and recovers quickly from its impact
In control of their own reactions and considers how to share their perspective to create better reaction for team
Takes accountability for planning and managing own work efficiently to ensure objectives are met
Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
Open to and acts on feedback, asking for this regularly

Job Requirements:

Adapting to change
Contributing to store sales and cost control
Good level of digital capability and use of digital tools and applications
Work across the store to get things done right first time within timescales
Good Knowledge of VM principles
Good level of product knowledge and services across the store
Understand customer needs and spot selling opportunities
Up to date knowledge of the commercial operation and brilliant basics
Comprehensive knowledge of customer shopping channels

Job Details:

Company: Marks and Spencer

Vacancy Type: Full Time

Job Location: Bristol, England, UK

Application Deadline: N/A

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