Website Marks and Spencer
Job Responsibilities:
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Share customer and colleague feedback to help us do things better
- Be the voice of our customer to help us continually improve
- Serve and sell across all channels brilliantly well
- Complete tasks with pace and in line with SOPs
- Follow safe and legal working practices
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- To deliver a great shopping experience for their customers, putting customers before task every time
- Understand the store priorities and their part to play
- Champion new ways of working within stores through an open mindset and positive attitude
- Have great product knowledge to sell and recommend our products and services
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Skilled to utilise all digital tools and communication channels to do the job
- Know the daily sales targets, priorities, promotions & selling opportunities
- Complete tasks and processes that deliver ‘best in town’ standards
- Minimise cost and waste through good process practice
- Proactively engage with customers to understand their needs and make recommendations
- Own their own learning & development and proactively access digital learning solutions
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Job Requirements:
- Good level of product knowledge and services across the store
- Understand customer needs and spot selling opportunities
- Up to date knowledge of the commercial operation and brilliant basics
- Adapting to change
- Good Knowledge of VM principles
- Contributing to store sales and cost control
- Comprehensive knowledge of customer shopping channels
- Work across the store to get things done right first time within timescales
- Good level of digital capability and use of digital tools and applications
Job Details:
Company: Marks and Spencer
Vacancy Type: Part Time
Job Location: Bristol, England, UK
Application Deadline: N/A
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