Marks and Spencer Application – Customer Assistant, Imperial Park

Website Marks and Spencer

Job Responsibilities:

  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Share customer and colleague feedback to help us do things better
  • Be the voice of our customer to help us continually improve
  • Serve and sell across all channels brilliantly well
  • Complete tasks with pace and in line with SOPs
  • Follow safe and legal working practices
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Understand the store priorities and their part to play
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Have great product knowledge to sell and recommend our products and services
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Skilled to utilise all digital tools and communication channels to do the job
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Minimise cost and waste through good process practice
  • Proactively engage with customers to understand their needs and make recommendations
  • Own their own learning & development and proactively access digital learning solutions

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Job Requirements:

  • Good level of product knowledge and services across the store
  • Understand customer needs and spot selling opportunities
  • Up to date knowledge of the commercial operation and brilliant basics
  • Adapting to change
  • Good Knowledge of VM principles
  • Contributing to store sales and cost control
  • Comprehensive knowledge of customer shopping channels
  • Work across the store to get things done right first time within timescales
  • Good level of digital capability and use of digital tools and applications

Job Details:

Company: Marks and Spencer

Vacancy Type:  Part Time

Job Location: Bristol, England, UK

Application Deadline: N/A

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