LVMH Recrutement – E-Commerce Administrator

Job Description:

We are looking for an enthusiastic and motivated individual to join our Sales Operations team as an E-commerce Administrator. You will be responsible for providing a highly efficient e-commerce support service to end consumers. Always representing the TAG Heuer brand values, you will handle online orders, queries and stock management systems.

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Job Responsibilities:

• Advise customers on product details and alternatives through all communication media
• Manage enquiries via phone, email, online tickets and web chat
• Be the contact for payment issues with PayPal or Forter to resolve problems
• Work with logistics to ensure orders are prioritised and sent quickly to customers
• Work with TAG Heuer HQ and local teams to ensure e-commerce stock levels match current range and availability
• Monitor e-commerce orders daily to prevent fraud
• Manage and order all e-commerce packaging with HQ to prevent shortages
• Assist end consumers with general enquiries through the telephone order process
• Be the main point of contact for all e-commerce customers from the TAG Heuer website
• Become an expert in all e-commerce software applications to provide excellent customer service including SAP, Sales Force, Magento, Cybersource, Paazl and Forter

Job Requirements:

• Previous experience in a customer service or business administration role (luxury goods industry preferable)
• Excellent IT skills with experience of stock management systems (ideally SAP)
• Able to produce reports and documentation for senior executives
• Experience of working with departmental targets and deadlines
• Able to work under pressure with good accuracy
• Able to prioritise and plan own workload in accordance with strict deadlines
• Able to work flexibly, to handle change and to work as part of a team
• Effective written and verbal communication skills
• Able to handle customer queries in a highly professional manner
• Demonstrate an attitude of professionalism, conscientiousness and reliability

Job Details:

Company: LVMH

Vacancy Type:  Full Time

Job Location: Manchester, England, UK

Application Deadline: N/A

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