LVMH Recrutement – E-Commerce Administrator

Website LVMH

Job Description:

We are looking for an enthusiastic and motivated individual to join our Sales Operations team as an E-commerce Administrator. You will be responsible for providing a highly efficient e-commerce support service to end consumers. Always representing the TAG Heuer brand values, you will handle online orders, queries and stock management systems.


Job Responsibilities:

  • Advise customers on product details and alternatives through all communication media
  • Manage enquiries via phone, email, online tickets and web chat
  • Be the contact for payment issues with PayPal or Forter to resolve problems
  • Work with logistics to ensure orders are prioritised and sent quickly to customers
  • Work with TAG Heuer HQ and local teams to ensure e-commerce stock levels match current range and availability
  • Monitor e-commerce orders daily to prevent fraud
  • Manage and order all e-commerce packaging with HQ to prevent shortages
  • Assist end consumers with general enquiries through the telephone order process
  • Be the main point of contact for all e-commerce customers from the TAG Heuer website
  • Become an expert in all e-commerce software applications to provide excellent customer service including SAP, Sales Force, Magento, Cybersource, Paazl and Forter

Job Requirements:

  • Previous experience in a customer service or business administration role (luxury goods industry preferable)
  • Excellent IT skills with experience of stock management systems (ideally SAP)
  • Able to produce reports and documentation for senior executives
  • Experience of working with departmental targets and deadlines
  • Able to work under pressure with good accuracy
  • Able to prioritise and plan own workload in accordance with strict deadlines
  • Able to work flexibly, to handle change and to work as part of a team
  • Effective written and verbal communication skills
  • Able to handle customer queries in a highly professional manner
  • Demonstrate an attitude of professionalism, conscientiousness and reliability

Job Details:

Company: LVMH

Vacancy Type:  Full Time

Job Location: Manchester, England, UK

Application Deadline: N/A


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