Sunday , October 2 2022

Jobs at Tesla – Service Supervisor

Website Tesla

Job Description:

At Tesla, our Service Supervisors are the front-line leaders of our Service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations as well as proactively developing team members to reach their full potential.

Job Responsibilities:

  • Hold daily meetings with the team, outlining expectations and workload for the day ahead
  • Act as the main point of contact within the workshop, connecting with customers directly if required to limit escalation cases
  • Oversee inventory management, making sure the workshop is tidy and well organized
  • Plan, prepare and distribute work to technicians based on skill level, capacity and resource
  • Oversee and lead Technicians to achieve KPIs including, but not limited to, customer satisfaction, productivity, Fix Right First Time, profitability and cost savings
  • Supervise the health and safety compliance across the workshop, setting the tone and always leading by example
  • Motivate, lead and inspire the team in continuous improvements and efficiencies
  • Ensure that work standards and available engineering procedures are up-to-date, accurate and that all work is compliant
  • Monitor performance consistently and be responsible for quality within the workshop, reporting progress to management daily, together with any specific incidents
  • Identify any roadblocks disturbing workshop flow and ensure that each technician has the tools and training to perform their role

Job Requirements:

  • Analytical ability to understand and impact key performance indicators
  • Able to communicate, read, and write effectively in the English language, and other local languages if required
  • A calm, considered approach with exceptional communication skills
  • Ideally have experience of working with Electric Vehicles
  • Ability to motivate a team, to engage and facilitate others to achieve and succeed
  • Digitally savvy – ability to adopt and adapt quickly to new technology and systems
  • Problem solving initiative to fix problems when they arise, but also understand why and how they happened
  • Proven ability to lead by example and be innovative with processes and efficiencies
  • Technical automotive background as a Service Technician is highly preferable
  • Good knowledge of MS Office

Job Details:

Company: Tesla

Vacancy Type:  Full Time

Job Location: Bristol, England, UK

Application Deadline: N/A

Apply Here

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