JD Sports Careers – Store Colleague

Website JD Sports

Job Description:

Store Colleague provide an excellent customer experience by offering expert advice and knowledge to help customers make the best choices that fulfil their needs. Take pride in and maintain excellent store standards and demonstrate GO’s mission and values.


Job Responsibilities:

  • Observe customer buying signals offer assistance at the right time to ensure you are offer help when it matters most
  • Exceed customer expectations by using GO’s customer service model ABC at all times
  • Make customers feel welcome by acknowledging them when they enter the store
  • Show a genuine interest in the customers needs to identify and recommend the right products to fulfil the customer’s needs
  • Create an environment where customers are made to feel welcome and are given an excellent shopping experience by providing brilliant product knowledge and advice to fulfil all customer needs
  • Ask customers what was wrong with a product if it is returned and offer replacements or alternatives to ensure the customers needs are met
  • Taking pride in the store’s appearance and ensuring store standards are maintained at all times
  • Create inspiring displays that showcases our products and potential outdoors experiences Duties and Responsibilities:
  • Maintain and replenish stock levels to maximise stock availability for customers

Job Requirements:

  • A passion for customer service and a proven record of delivering excellence in this area
  • Knowledge of outdoor products is an advantage but not essential
  • Ability to not only deliver standards but to step back & challenge the accepted way of doing things to improve the customer experience.
  • Experience of working in a high performing team
  • Experience of effectively prioritising workload to achieve goals and objectives
  • Ability to demonstrate you have worked in a team effectively
  • Relevant experience of retail or similar service focused role

Job Details:

Company: JD Sports

Vacancy Type: Part Time

Job Location: Inverness, Scotland, UK

Application Deadline: N/A


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