JD Sports Careers – Store Colleague

Job Description:

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Job Responsibilities:

• Observe customer buying signals offer assistance at the right time to ensure you are offer help when it matters most
• Exceed customer expectations by using GO’s customer service model ABC at all times
• Make customers feel welcome by acknowledging them when they enter the store
• Show a genuine interest in the customers needs to identify and recommend the right products to fulfil the customer’s needs
• Create an environment where customers are made to feel welcome and are given an excellent shopping experience by providing brilliant product knowledge and advice to fulfil all customer needs
• Ask customers what was wrong with a product if it is returned and offer replacements or alternatives to ensure the customers needs are met
• Taking pride in the store’s appearance and ensuring store standards are maintained at all times
• Create inspiring displays that showcases our products and potential outdoors experiences Duties and Responsibilities:
• Maintain and replenish stock levels to maximise stock availability for customers

Job Requirements:

• A passion for customer service and a proven record of delivering excellence in this area
• Knowledge of outdoor products is an advantage but not essential
• Ability to not only deliver standards but to step back & challenge the accepted way of doing things to improve the customer experience.
• Experience of working in a high performing team
• Experience of effectively prioritising workload to achieve goals and objectives
• Ability to demonstrate you have worked in a team effectively
• Relevant experience of retail or similar service focused role

Job Details:

Company: JD Sports

Vacancy Type: Part Time

Job Location: Inverness, Scotland, UK

Application Deadline: N/A

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