JD Careers – Store Colleague

Job Description:

We’re the only UK outdoor retailer to offer good, better and best choices from a £10 walking shoe to a £900 air tent. It’s what our customers expect from an Aladdin’s cave of outdoor gear and it’s part of what makes us special. From experienced mountaineers to dog walkers and their dogs, everybody’s welcome. We care more about those people than ticking boxes and we know it’s what keeps them coming back.

To provide an excellent customer experience by offering expert advice and knowledge to help customers make the best choices that fulfil their needs. Take pride in and maintain excellent store standards and demonstrate GO’s mission and values.

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Job Responsibilities:

• Offer alternative solutions to customers when a product they wanted are unavailable so the customers needs are still fulfil
• Support all departments to maintain a high level of customer service
• Take personal ownership development by keeping up to date with product knowledge
• Exceed customer expectations by using GO’s customer service model ABC at all times
• Serve customers promptly and give them a fond farewell
• Help customers to make the decision to buy the products that are right for their needs
• Taking pride in the store’s appearance and ensuring store standards are maintained at all times
• Create excitement around the products and the possibilities they offer to help the customer visualise the potential opportunities
• Observe customer buying signals offer assistance at the right time to ensure you are offer help when it matters most
• Resolve any concerns a customer may have to remove any doubts about the products they are buying
• Present yourself in an approachable, friendly professional manner that makes customer feel at ease
• Show a genuine interest in the customers needs to identify and recommend the right products to fulfil the customer’s needs
• Create inspiring displays that showcases our products and potential outdoors experiences Duties and Responsibilities:
• Replenish and maintain stock levels to ensure a high availability
• Maintain and replenish stock levels to maximise stock availability for customers
• Make customers feel welcome by acknowledging them when they enter the store
• Take pride in maintaining store and department standards inside and out by create inspiring displays to showcase our products
• Ask customers what was wrong with a product if it is returned and offer replacements or alternatives to ensure the customers needs are met

Job Requirements:

• Experience of working in a high performing team
• Experience of effectively prioritising workload to achieve goals and objectives
• Basic IT skills would be preferred
• Knowledge of outdoor products is an advantage but not essential
• Relevant experience of retail or similar service focused role
• A passion for customer service and a proven record of delivering excellence in this area
• Attentive and keen eye for detail
• Time Management
• Ability to not only deliver standards but to step back & challenge the accepted way of doing things to improve the customer experience.
• Clear, confident communicator with excellent verbal, listening and written communication skills
• Excellent problem solver
• GCSE in Maths and English is preferable
• Excellent team worker

Job Details:

Company: JD Sports

Vacancy Type:  Full Time

Job Location: Birmingham, England, UK

Application Deadline: N/A

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