HSBC Careers UK – Customer Service Advisor

Website HSBC

Job Description:

HSBC is one of the world’s leading banks, with a network covering 67 countries and territories. Whether you are looking for a first job or taking the next step in your career, our global reach offers many ways for you to realise your ambitions.

We’re growing and digitalising at pace and exceeding customer expectations is at the centre of everything we do. Our Customer Service role is all about delivering great service and promoting our digital propositions to each and everyone of our business customers and we’re on the lookout for engaging, confident communicators to join our team and be part of our future. You’ll need to be flexible as we operate a rotating shift pattern and our centre is open between 8am and 8pm, Mon – Fri and 8-2pm on a Saturday. Our opening hours are reviewed on a regular basis and so this is subject to change.


Job Responsibilities:

  • Promoting and supporting customers to transition to our digital channels.
  • Take ownership to resolve customers queries at first point of contact.
  • You will exclusively be speaking with our commercial customers, supporting them with their everyday banking queries.
  • You will be building strong relationships by listening to their needs and delivering solutions that helps to grow their business.

Job Requirements:

  • Problem solving skills the ability to think on your feet and create solutions for our customers.
  • Self-led enthusiasm to grow, succeed and learn – We’re passionate about you and your career,
  • Business banking and Contact Centre experience are not essential, all you need is customer service experience, we can offer you full training on the job!
  • A team player that is happy to collaborate with other within their team and outside of their team.
  • We’re looking for supportive and enthusiastic people on a full time basis to join our inbound customer service teams.
  • Excellent attendance, time keeping, reliability and enthusiasm are all essential skills for this role.
  • Willingness to take ownership

Job Details:

Company: HSBC

Vacancy Type:  Full Time

Job Location: Swansea, Wales, UK

Application Deadline: N/A


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