HSBC Careers – Broker Care Specialist

Website HSBC

Job Description:

Residential mortgages are a cornerstone product for Canada Wealth and Personal Banking. Be part of the team that supports the new strategic Mortgage Broker distribution channel in delivering a best in class mortgage application journey to a wide range of Canadian and international customers. Build relationships with internal teams and mortgage brokers, and help broker clients fulfil their home purchase ambitions by delivering a competitive offering to the marketplace.


Job Responsibilities:

  • Achieves minimum broker / customer satisfaction scores
  • Offers value added service based on individual broker and customer needs, including keeping parties up-to-date on progress, informed of changes and delivering on expectations
  • Complies with all relevant lending processes and procedures and Credit & Risk policy
  • Act as a primary point of contact for more complex operational inquiries from the Broker Data Entry Team
  • Works with consistent accuracy to enable greater efficiency in meeting broker / customer mortgage needs, and identifies and voices process improvement opportunities
  • An advocate of HSBC values and business principles by putting the customer first and delivering excellent customer service to complex customer needs by keeping up to date on training and internal communications

Job Details:

Company: HSBC

Vacancy Type:  Full Time

Job Location: Kitchener, Ontario, CA

Application Deadline: N/A


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