Website Hilton
Job Description:
As a Guest Service Supervisor, you will oversee the Guest Service Team, providing services for Guests to contribute to an overall exceptional experience from check-in through check-out, food & drink orders, general hotel services & audits, as required. A Guest Service Supervisor truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards.
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Job Responsibilities:
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
- Demonstrate a high level of customer service at all times
- Assist in Kitchen as and when required
- Ensure drinks orders & food orders are taken properly & served to standards
- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
Job Requirements:
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Competent level of IT proficiency
- Ability to work on your own and as part of a team
- Commitment to delivering a exceptional level of service
- Friendly, authentic, caring & thoughtful attitude and super communication skills
- Previous experience in a combination of areas, such as hotel reception, food & beverage & kitchen
- Excellent grooming standards
Job Details:
Company: Hilton
Vacancy Type: Full Time
Job Location: Birmingham, England, UK
Application Deadline: N/A
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