Website Express Scripts
Job Description:
As the Client Support Specialist – Onsite, you’re an extension of the Cigna Account Management team. You have a critical role applying your relationship management skills to develop a partnership with a key client as our onsite liaison, and bringing key insights and program delivery opportunities to the Account Management Team’s strategy discussions to ensure we continue to provide solutions that exceed service expectations to access care.
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Job Responsibilities:
- Respond to, own and assist with escalated, complex issues and inquiries from the Client’s benefits delivery team and/or the employees. Including but not limited to complex claims, authorizations, denials, appeals, incentive issues, etc.
- You will provide education and guidance around plan offerings, benefit optimization, steerage, as well as tool and resource navigation. This may include lunch and learn sessions, presentations, or general communication development in alignment with client’s programs and services (mycigna.com, incentives, discount programs, health savings account, etc.) offered
Job Requirements:
- Professional experience in insurance, healthcare, managed care or related industry
- Client facing experience preferred
- Ability to manage multiple priorities and deadlines independently and pro-actively
Job Details:
Company: Express Scripts
Vacancy Type: Full Time
Job Location: St. Paul, MN, US
Application Deadline: N/A
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