Dyncorp Jobs – Help Desk Analyst

Website Dyncorp

Job Description:

Job Summary Amentum is seeking a Help Desk Analyst to provide Tier 1 help desk support to executive users on our Social Security Administration contract in Woodlawn, MD.

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Job Responsibilities:

  • You’re a critical thinker, with active listening skills and great verbal communication.
  • What you’ll do: Provide technical support by answering/responding to phone/e-mail to SSA employees, application & public website users.
  • Research, triage, troubleshoot and resolve reported COTS, proprietary and web-based software applications, desktop, intranet, telecom and basic network connectivity issues. Support remote users and laptops using remote access applications.
  • Provides desk side support to executive level staff. Here at Amentum, we believe in fostering a sense of belonging.
  • We welcome diversity, encourage growth and development, promote safety first, and believe curiosity is the spark for innovation.
  • We take care of our employees who in turn take care of our customers, driving the success of our business.
  • This position is temporarily providing remote support and will return to providing onsite support when required by the contract.

Job Requirements:

  • Minimum Requirements U.S. citizen High School diploma or equivalent,
  • 5 years of IT-related experience Windows, MS Office support skills
  • Troubleshooting and problem resolution for diagnosing and resolving
  • PC hardware and software skills Excellent oral and written communication skills
  • Ability to obtain Public Trust clearance Preferred Qualifications

Job Details:

Company: Dyncorp

Vacancy Type:  Full Time

Job Location: Baltimore, MD, US

Application Deadline: N/A

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