Duke Power Employment – Work Management Specialist

Website Duke Energy

Job Description:

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you’ll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

This position is responsible for providing work management support for Delivery Operations, while working within the parameters of established processes and standards. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.

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Job Responsibilities:

  • Initiates facility/security requests (broken printers, lights, cameras, etc.)
  • Maintains office record retention files
  • Updates local bulletin boards with required reference materials
  • Maintains confidential Company/Employee information in a professional and discreet manner
  • Professional and courteous in all contacts
  • Assists Managers with meeting minutes, action items, office logistics while performing other Work Management duties
  • Orders office supplies
  • Collaborates with other work groups to ensure desired customer experience
  • Reports job status details to operation center personnel and others as requested
  • Takes ownership of customer issues and problems until resolved, requesting assistance as needed
  • Efficiently uses available tools or systems to effectively communicate reliability details to external customers
  • Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
  • Ensures work is scheduled and executed timely
  • Assist with preliminary research and root cause analysis for customer issues
  • Facilitates communication between internal and external customers
  • Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Delivery Operations
  • Ensures outgoing mail is in appropriate location, sorts incoming mail and delivers packages daily
  • Assist in resolving errors and prepares for close-out of construction work orders in work management system,
  • Developing skill sets to report units of property to asset accounting accurately
  • Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines
  • Creates appropriate work order to complete follow-up work
  • Processes Invoices and Customer Billing
  • Assist with managing Office Supply needs

Job Requirements:

  • Collaborates effectively in a team environment
  • Bachelors degree in Business
  • High School/GED degree
  • Demonstrates knowledge of Microsoft Office software
  • In addition to desired degree, 2 years related work experience
  • One+ years of providing customer service support
  • Possesses effective written and verbal communication and interpersonal skills
  • Associates degree in Business or
  • Effectively manages stressful situations
  • One year related work experience

Job Details:

Company: Duke Energy

Vacancy Type:  Full Time

Job Location: Greenville, SC, US

Application Deadline: N/A

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