Coop Jobs in Edinburgh – Funeral Service Manager

Website Coop Jobs

Job Description:

We’re looking for funeral service managers to join our Co-op Funeralcare teams and support colleagues to continually deliver the best possible service to each and every one of our clients and customers nationwide. If you can bring amazing relationship skills combined with the commercial focus we’re after, we can offer you a fantastic opportunity to make a real difference in an exciting new role.

As a funeral service manager, you’ll be working with colleagues at all levels, covering between 7 and 15 funeral homes within your region. We’ll look to you to build effective relationships, overseeing funeral services and processes to make sure we’re consistently delivering the highest possible standards to our clients and customers nationwide. If you can bring us the skills we need, you’ll have the opportunity to make a great impact to the way we do business in our funeral homes, leading the way for client care and innovation in the industry.

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Job Responsibilities:

  • Take an active role within the community; building relationships with other Co-op businesses and external organisations to promote our services and bring our communities together
  • Analyse and review management information to identify opportunities and drive continuous improvement and consistency across the wider business
  • Build strong and effective relationships with colleagues in your area to drive a consistently high standard of funeral service to our clients
  • Carry out inspections of funeral homes to make sure standards are met and premises are always immaculate and presentable and in line with risk, health and safety standards
  • Inspire your teams to focus on achieving the highest possible standards of customer care in line with business and commercial objectives
  • Lead and coach a team of funeral directors and arrangers across your region
  • Take responsibility for any customer complaints and issues

Job Requirements:

  • An open mind when it comes to working around and coming into contact with the deceased
  • A real commercial focus and the ability to spot opportunities and trends
  • Confidence communicating and presenting to all kinds of people
  • The ability to coach and mentor teams across multiple locations
  • The ability to communicate professionally and sensitively with clients and customers at a difficult time in their lives
  • Any experience or exposure within the funeral care industry – this would be an advantage but not essential
  • Great relationship building and customer service skills

Job Details:

Company: Coop

Vacancy Type:  Part Time

Job Location: Edinburgh, GB

Application Deadline: N/A

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