Civil Service Recruitment – Contract Management System

Website Civil Service

Job Description:

Are you customer focused and have excellent stakeholder management skills?

Would you like an opportunity that provides exposure to work with our external partners?

If so, we are looking for Contract Management System (CMS) Relationship Manager to join our Coordination and Planning Group (CAP), and we would love to hear from you.


Job Responsibilities:

  • The Contract Management System (CMS) is a vital tool for our market teams managing Train Operating Contracts (TOC).
  • The system tracks contractual compliances and is a communication tool.
  • You will play a vital role in ensuring the Department’s CMS system provides user focused processes, data management, communication and is value for money.
  • You will be responsible for assisting in the development and implementation of CMS, a digital contract management system provided by an external supplier.
  • You will work with and manage relationships with system users in our Market Teams and Train Operating Companies to effectively use the system.
  • You will carry out the day-to-day administration for the team, handle user queries, and onboard and train system users.
  • You will also have the opportunity to be involved in contract management of and tasking of our external supplier, and the continuous improvement of the system.
  • Working closely with the external supplier to ensure quality of delivery
  • Developing and maintaining key relationships with the CMS supplier and users
  • Delivering teach-ins and training sessions with users both remotely and face to face, both 1:1 and presenting to bigger groups.
  • Investigating issues, analysing needs and providing solutions and improvements

Job Requirements:

  • You will be highly motivated and enjoy proactively taking the initiative to resolve problems and successfully deliver tasks against deadlines.
  • You will demonstrate good judgement to carefully handle commercially sensitive information and understand how it is used and reported. You will display a good understanding of Microsoft Excel and be keen to advance these skills.
  • You will display excellent stakeholder management and interpersonal skills to forge positive relationships with internal teams, train operators and across the
  • Department. You will be comfortable presenting training sessions to individuals and groups.
  • Once in role, you will be required to complete the Contract Management Capability Programme (CMCP) and achieve the accreditation at Foundation level.
  • You will have previous experience of contributing to the continual improvement of a process by identifying practical steps to improve quality.

Job Details:

Company: Civil Service

Vacancy Type:  Full Time

Job Location: Birmingham, GB

Application Deadline: N/A


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