Chapters Indigo Jobs – General Manager

Website Chapters

Job Description:

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.


Job Responsibilities:

  • Books are our heart and our soul and Great Books are JUST the Beginning…
  • Responsible for the financial success of the store, ensure it is well-run, well-merchandised and well-staffed
  • Role model Indigo’s High Performance Characteristics
  • Promote a Story Telling culture fulfilling our goal to enrich the lives of our customers.
  • Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
  • Maximize sales and profitability by soliciting, identifying and delivering on opportunities for growth
  • Effectively manage budgets and cost centres, driving positive Store Profitability
  • Cultivate an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
  • Actively engage in community-based marketing and events to grow sales and strengthen community ties
  • Unlock full potential of employees by providing consistent feedback
  • Support and empower team to make decisions, creating a highly engaged and high performing team
  • Represent Indigo as a brand ambassador, bringing to life Indigo’s mission of creating joy
  • Encourage entrepreneurship that is consistent with brand standards
  • Own self-development and provide continuous feedback to Regional Director
  • Respond to customer feedback in a timely manner ensuring that the customer remains a top priority
  • Consistently meet and exceed sales plans
  • Ensure leadership and store staff schedules are fully optimized to drive sales and productivity
  • Inspire a visual experience that consistently aligns with the Indigo brand standards
  • Is an agent of change within their store
  • Develop a high-performing leadership team that is accountable for creating a best-in-class employee experience
  • Inspire a customer-centric culture in stores bringing to life Indigo’s mission of creating joy and enriching lives
  • Ensure teams drive best-in-class employee engagement and net promoter scores
  • Gain alignment with Regional Director on store specific goals and objectives for fiscal year
  • Hold team accountable for operational excellence
  • Develop internal talent; building a bench for future store needs
  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store

Job Requirements:

  • 5+ years of experience in specialty retail and/or multi-unit retail business environments
  • 5+ years of management or leadership experience with demonstrable skills and success in leading and developing others
  • Proven track record of achieving sales and performance targets
  • Availability to work a flexible schedule, including evenings, weekends and holidays
  • Experience leading leaders
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Ability to be mobile on the sales floor for extended periods of time

Job Details:

Company: Chapters

Vacancy Type:  Full Time

Job Location: Surrey, CA

Application Deadline: N/A


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