Website Chapters
Job Description:
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.
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Job Responsibilities:
- Books are our heart and our soul and Great Books are JUST the Beginning…
- Responsible for the financial success of the store, ensure it is well-run, well-merchandised and well-staffed
- Role model Indigo’s High Performance Characteristics
- Promote a Story Telling culture fulfilling our goal to enrich the lives of our customers.
- Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
- Maximize sales and profitability by soliciting, identifying and delivering on opportunities for growth
- Effectively manage budgets and cost centres, driving positive Store Profitability
- Cultivate an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
- Actively engage in community-based marketing and events to grow sales and strengthen community ties
- Unlock full potential of employees by providing consistent feedback
- Support and empower team to make decisions, creating a highly engaged and high performing team
- Represent Indigo as a brand ambassador, bringing to life Indigo’s mission of creating joy
- Encourage entrepreneurship that is consistent with brand standards
- Own self-development and provide continuous feedback to Regional Director
- Respond to customer feedback in a timely manner ensuring that the customer remains a top priority
- Consistently meet and exceed sales plans
- Ensure leadership and store staff schedules are fully optimized to drive sales and productivity
- Inspire a visual experience that consistently aligns with the Indigo brand standards
- Is an agent of change within their store
- Develop a high-performing leadership team that is accountable for creating a best-in-class employee experience
- Inspire a customer-centric culture in stores bringing to life Indigo’s mission of creating joy and enriching lives
- Ensure teams drive best-in-class employee engagement and net promoter scores
- Gain alignment with Regional Director on store specific goals and objectives for fiscal year
- Hold team accountable for operational excellence
- Develop internal talent; building a bench for future store needs
- We love books and all things beautiful
- We are Canada’s Cultural Department Store
Job Requirements:
- 5+ years of experience in specialty retail and/or multi-unit retail business environments
- 5+ years of management or leadership experience with demonstrable skills and success in leading and developing others
- Proven track record of achieving sales and performance targets
- Availability to work a flexible schedule, including evenings, weekends and holidays
- Experience leading leaders
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Ability to be mobile on the sales floor for extended periods of time
Job Details:
Company: Chapters
Vacancy Type: Full Time
Job Location: Surrey, CA
Application Deadline: N/A
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