Job Description:

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

You support the leadership team to cultivate an environment that promotes authentic best-in-class employee and customer experiences and are guided by our culture and our mission of adding joy. Your role as a Customer Experience Manager for Operations and Merchandising is one of collaboration, innovation, inspiration, support, and coaching and in doing so; you help to sustain a high performing culture. You consistently role model the Indigo Beliefs and are a leader that sets examples for your team to follow. You are the SME for all operational processes and productivity and lead visual merchandising standards for the entire store.

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Job Responsibilities:

Unlock full potential of employees by providing consistent feedback
Represent Indigo as a brand ambassador, bringing to life Indigo’s mission of creating joy
Guide the Tasking team to ensure the timely placement of product on the sales floor
Own self-development and provides continuous feedback to General Manager/Associate General Manager
Support the General Manager/Associate General Manager in effectively managing budgets and cost centres, driving positive Store Profitability
Role model Indigo’s High Performance Characteristics
Lead inventory management processes
Bring the Indigo brand to life to drive sales while maintaining visual standards
Lead Operational excellence by using the Weekly Workflow Planner, ensuring 5S standards and ensuring execution of Indigo’s inbound and outbound processes
Launch and evaluate new programs and initiatives that impact business performance
Consistently meet and exceed sales plans
Align with General Manager/Associate General Manager on goals and objectives for fiscal year
Actively engage in community-based marketing and events to grow sales and strengthen community ties
Cultivate an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
Work with the General Manager/ Associate General Manager to develop internal talent; building a bench for future store needs.
Oversee inventory cycle counts, replenishing stock, managing product returns, shelving products, and receiving and processing incoming store merchandise
Inspire a customer-centric culture in stores bringing to life Indigo’s mission of creating joy and enriching lives
Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
Use reports and on-hand inventory to make meaningful merchandising decisions
Ensure the timely placement of product on the sales floor and maintains visual merchandising standards to enhance the customer experience
Ensure teams drive best-in-class employee engagement and net promoter scores
Promote a Story Telling culture fulfilling our goal to enrich the lives of our customers
Respond to customer feedback in a timely manner ensuring that the customer remains a top priority

Job Requirements:

Proven track record of achieving sales and performance targets
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
5 + year of management or leadership experience with demonstrable skills and success in leading and developing others
Experience in retail or the services sector
Ability to be mobile on the sales floor for extended periods of time
Experience and aptitude for understanding product flow and inventory systems
Availability to work a flexible schedule, including evenings, weekends and holidays

Job Details:

Company: Chapters

Vacancy Type: Full Time

Job Location: Vancouver, CA

Application Deadline: N/A

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