
Website Chapters
Job Description:
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.
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Job Responsibilities:
- Role model Indigo’s High Performance Characteristics
- Represent Indigo as a brand ambassador, bringing to life Indigo’s mission of creating joy
- Actively engages in community-based marketing and events to grow sales and strengthen community ties
- Own self-development and provides continuous feedback to General Manager/Associate General Manager
- Support the General Manager/Associate General Manager in effectively managing budgets and cost centres, driving positive Store Profitability
- Responsible for meeting Expense budgets including service stock, office supplies
- Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
- Respond to customer feedback in a timely manner ensuring that the customer remains a top priority
- Cultivate an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
- Work with the General Manager/ Associate General Manager to develop internal talent; building a bench for future store needs.
- Own and champion Indigo’s customer loyalty and Love of Reading programs
- Ensures teams drive best-in-class employee engagement and net promoter scores
- Consistently meet and exceed sales plans
- Launch and evaluate new programs and initiatives that impact business performance
- Unlock full potential of employees by providing consistent feedback
- Promote a Story Telling culture fulfilling our goal to enrich the lives of our customers
- Inspire a customer-centric culture in stores bringing to life Indigo’s mission of creating joy and enriching lives
- Align with General Manager/Associate General Manager on goals and objectives for fiscal year
Job Requirements:
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Proven track record of achieving sales and performance targets
- 2 + year of management or leadership experience with demonstrable skills and success in leading and developing others
- Ability to be mobile on the sales floor for extended periods of time
- Experience in retail or the services sector
- Availability to work a flexible schedule, including evenings, weekends and holidays
Job Details:
Company: Chapters
Vacancy Type: Full Time
Job Location: Vancouver, CA
Application Deadline: N/A
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