Wednesday , October 5 2022

Chapters Jobs in Toronto – Digital Product Designer

Website Chapters

Job Description:

The Digital Product Designer is responsible for imagining and designing digital customer experiences for, focusing on shopping and purchase journeys. This role collaborates closely with passionate cross-functional scrum team members, with a primary focus of creating Best-in-Class digital experiences for customers and employees.

Job Responsibilities:

  • Lead the design of product and feature development from start to finish; including customer journey mapping, scenario creation, pixel perfect mocks and prototypes for all digital channels (desktop, tablet and mobile)
  • Contribute to design research initiatives, ethnographic research, personas, competitive analysis, A/B testing and other user research by translating customer insights into actionable requirements
  • Lead and facilitate design workshops with cross-functional stakeholders and customers, including co-creation, design sprints and internal ideation sessions
  • Conduct usability testing with customers throughout the design process – from early paper prototypes, clickable mocked ups and fully functional prototypes
  • Maintain and use Indigo’s Design System, ensuring that all UX is clean, affective, and joyful
  • Create and use journey maps, personas and other design methods to empathize and distil customer needs
  • Inform stakeholders and scrum teams of customer needs and design solutions
  • Maintain awareness of and use leading edge UX design principles to ensure solutions are focused
  • Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them
  • Translate core reporting and research insights into actionable initiatives
  • Utilize the best medium to communicate your vision, whether it be sketches, mocks, etc.
  • Work closely with technology and product management teams throughout the development cycle, creating new concepts and iterating quickly on designs when technical roadblocks are met
  • Effectively communicate design rationale for concepts and detailed designs to internal teams (grounded in user research, user testing, and data/analytics)

Job Requirements:

  • Minimum of 5-7 years in product design for web and mobile channels. Ideally for an omni-channel retailer
  • Bachelor’s degree in related field
  • Proven track record in translating business needs into digital product experiences
  • Strong portfolio showcasing user-centered digital products / services shipped
  • Innovative and creative approach to product research and design
  • Proficient in Figma, Sketch, Invision and other design tools
  • Proficient in design research; this includes field research, user interviewing, usability and A/B testing
  • Strong communication skills with an ability to tell compelling stories about the work
  • Ability to help facilitate design workshops and co-create sessions and design sprints is an asset
  • Knowledge of design thinking methods are strong assets
  • Experience in eComm design and customer shopping behaviours are very strong assets

Job Details:

Company: Chapters

Vacancy Type:  Full Time

Job Location: Toronto, CA

Application Deadline: N/A

Apply Here