Website Chapters
Job Description:
Your role as a Customer Experience Manager for Operations and Merchandising is one of collaboration, innovation, inspiration, support, and coaching and in doing so; you help to sustain a high performing culture. You consistently role model the Indigo Beliefs and are a leader that sets examples for your team to follow. You are the SME for all operational processes and productivity and lead visual merchandising standards for the entire store.
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Job Responsibilities:
- Role model Indigo’s High Performance Characteristics
- Own self-development and provides continuous feedback to General Manager/Associate General Manager
- Recruit and develop a high-performing Operations and Merchandising team that is accountable for creating a best-in-class employee experience
- Unlock full potential of employees by providing consistent feedback
- Represent Indigo as a brand ambassador, bringing to life Indigo’s mission of creating joy
- Work with the General Manager/ Associate General Manager to develop internal talent; building a bench for future store needs.
- Support and empower a team of Customer Experience Representatives to make decisions, creating a highly engaged and high performing team.
Job Requirements:
- Experience in retail or the services sector
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Experience and aptitude for understanding product flow and inventory systems
- Proven track record of achieving sales and performance targets
- Ability to be mobile on the sales floor for extended periods of time
- Availability to work a flexible schedule, including evenings, weekends and holidays
- 2 + year of management or leadership experience with demonstrable skills and success in leading and developing others
Job Details:
Company: Chapters
Vacancy Type: Full Time
Job Location: Toronto, CA
Application Deadline: N/A
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