Chapters Jobs – Customer Experience Manager

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Job Description:

Your role as a Customer Experience Manager for Operations and Merchandising is one of collaboration, innovation, inspiration, support, and coaching and in doing so; you help to sustain a high performing culture. You consistently role model the Indigo Beliefs and are a leader that sets examples for your team to follow. You are the SME for all operational processes and productivity and lead visual merchandising standards for the entire store.


Job Responsibilities:

  • Role model Indigo’s High Performance Characteristics
  • Own self-development and provides continuous feedback to General Manager/Associate General Manager
  • Recruit and develop a high-performing Operations and Merchandising team that is accountable for creating a best-in-class employee experience
  • Unlock full potential of employees by providing consistent feedback
  • Represent Indigo as a brand ambassador, bringing to life Indigo’s mission of creating joy
  • Work with the General Manager/ Associate General Manager to develop internal talent; building a bench for future store needs.
  • Support and empower a team of Customer Experience Representatives to make decisions, creating a highly engaged and high performing team.

Job Requirements:

  • Experience in retail or the services sector
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Experience and aptitude for understanding product flow and inventory systems
  • Proven track record of achieving sales and performance targets
  • Ability to be mobile on the sales floor for extended periods of time
  • Availability to work a flexible schedule, including evenings, weekends and holidays
  • 2 + year of management or leadership experience with demonstrable skills and success in leading and developing others

Job Details:

Company: Chapters

Vacancy Type:  Full Time

Job Location: Toronto, CA

Application Deadline: N/A


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