Business of Fashion Jobs – Customer Success Manager

Website BOF

Job Description:

At Tradebyte you work hand in hand with the biggest players in e-commerce – from hip fashion brands to big online shops. We offer you an open work structure and an incomparable team spirit. We believe that work and passion are compatible and for that we offer the appropriate surroundings. With continuous growth, we are looking for new colleagues who share our passion for work. Love what you do – do what you love. Become part of Tradebyte, an independent company within the Zalando Group!

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Job Responsibilities:

  • Define strategy for each account and develop joint growth plans to expand them across our global network
  • Build an understanding of accounts and their business objectives and execute against their success criteria
  • Deliver quarterly business and operational reviews to customers, including key business stakeholders
  • Support accounts’ key business functions in maximising their TB connections, including: Acting as a key point of contact for top-tier accounts, creating roadmaps and ensuring agreed targets are met
  • Working with the operations teams to ensure successful day to day running of accounts. Identify and execute process improvements
  • Work with internal commercial and support teams to develop a suite of best practices for trading through the TB platform:
  • Leverage the product and teams to enable customer merchandising and trading teams to optimise performance
  • Work with the Product team to ensure that customers are given the tools they need to support their growth.
  • Work with internal teams to support account growth and execute plans as the strategic POC within Tradebyte
  • Ensure customers are taking advantage of TB services and product features – existing and new – and have input into future roadmaps (e.g. – Product developments)

Job Requirements:

  • Experience working within a buying, wholesale or trading function at a retailer or brand OR with a retail technology software company on a commercial team with fashion brands as your primary customer
  • Strong analytical and numerical skills with ability to interpret and present a range of data. You must be comfortable working independently with MS Excel/PPT in running reports and manipulating data
  • Strong communication skills, able to keep key stakeholders (internally and externally) informed and updated
  • Self starter, able to prioritise time effectively and multi task to ensure client and business needs are met quickly
  • Team player who works well under pressure and adapts to change
  • Proven commercial / business acumen
  • Strong presentation skills

Job Details:

Company: BOF

Vacancy Type:  Full Time

Job Location: Bristol, England, UK

Application Deadline: N/A

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