Wednesday , October 5 2022

Amazon Warehouse Jobs – Sr. Workforce Analyst

Website Amazon

Job Description:

Amazon Web Services (AWS) is growing rapidly, and we are looking for a Sr Workforce Analyst to join our Trust & Safety team.

Job Responsibilities:

  • Provide support in building a strong relationship with the site operations team to ensure proper execution of the capacity plan as well as provides general education regarding workforce management best practices.
  • Provide support in managing the analysis of daily, weekly, and monthly reporting of site performance via Key Performance Indicators (e.g. service level, shrinkage, utilization, etc.)
  • Partner across functional teams, (e.g. Site Ops, BI, Operational Excellence, Capacity Planning, etc.) to test and validate input assumptions used in the headcount planning process.
  • Provide support in delivering site and profile-level holiday scheduling and shrinkage plans.
  • Provide support in creating and communicating site and profile-level short-term capacity plans to proactively manage known or projected capacity risks, working across multiple functional teams to ensure risks to SLAs are mitigated.
  • Acts as link between the Capacity Planning team and the business to continually provide feedback on how to align our planning process to reality
  • Provide support in delivering and consistently review scheduling plans by site to enable optimal coverage for achieving SLAs within a 24/7 environment with multiple contact channels supported.

Qualification & Experience:

  • High School Diploma
  • Basic/Working knowledge of Six Sigma tools and Lean techniques
  • Proven experience building and analyzing models using various statistical tools for forecasting and optimization
  • 3+ years’ experience in workforce management
  • Previous experience owning the scheduling of agents in a customer support environment
  • Capacity Planning or forecasting experience is strongly preferred
  • Bachelor’s Degree in a quantitative field (engineering, economics, math, and statistics), business or equivalent
  • Demonstrated Excel and other MS Office programs proficiency
  • Database related experience and be able to write complex SQL queries

Job Details:

Company: Amazon

Vacancy Type:  Full Time

Job Location: Cape Town, Western Cape, SA

Application Deadline: N/A

Apply Here