Amazon Careers – Continuous Improvement Manager

Website Amazon

Job Description:

As an ACES (Amazon Customer Excellence Systems) Manager, you will drive process standardization on site. You will be the link between station management and the ACES team. As a member of the ACES team itself, you will contribute to the optimization of the delivery stations operations, providing station with sufficient knowledge and appropriate tools to improve performance.

Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online. The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.


Job Responsibilities:

  • Support development and continuous piloting of process improvements and ongoing benchmarking initiatives
  • During peak time, you will have the responsibility for the day to day management of a Delivery Station, providing leadership to Operations Supervisors, Operations
  • Assistants and Delivery Service Providers, managing external agency relationships and performance.
  • Contribute to deployment of Process Standard implementations and upgrades within the delivery station partnering with station management and several stakeholders
  • Ensure station management is understanding benchmark rates and is trained in technical configurations to drive accurate reporting and productivity boosts
  • Contribute to audit initiatives and support results-driven action planning

Job Requirements:

  • Proven analysis and problem-solving skills
  • Experienced in Distribution and/or Fulfillment processes, ideally in fast-paced industrial, logistics or production environment
  • You feel responsible for the quality of your work whilst striving for steady excellence and optimization
  • Fluent in Spanish and English
  • High level of written, verbal and interpersonal skills
  • Bachelor’s degree preferably in Operations, Engineering or Logistics

Job Details:

Company: Amazon

Vacancy Type:  Full Time

Job Location: Bilbao, Spain

Application Deadline: N/A


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